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Topic: SIngle Product add-to-cart button remains stuck forever

Hunchback

Participant

March 9, 2015 4:22 pm

Hello,

We recently found out that the add to cart button on a single product page on our site seems to not be functioning, it opens up the “loading” popup and it keeps spinning forever…

Could you please have a look at it and let me know if it’s fixable, and how?

Info in private section:
Site URL: hidden
Theme version: 2.6
WooCommerce version: 2.3.5

Content is visible for topic creator and
support staff only.

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basera

Participant

March 9, 2015 5:29 pm

Same issue here. Have just updated to latest version 2.6 and problem still exists.
Site URL: hidden
Theme version: 2.6.2
WooCommerce version: 2.3.5

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Hunchback

Participant

March 10, 2015 9:34 am

Hello,

Can you guys please look into this more rapidily, it’s quite important since most clients buy things from the single product page, not the catalogue page… We’ve had people call us about the problem, but i can imagine many didn’t call and just abandoned, probably won’t come back since the first impression was of a broken site… This is quite important!

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Stan Russell

Participant

March 10, 2015 11:23 am

Hello,

please navigate to Theme options > Single product page and disable Ajax “Add To Cart”

Regards,
Stan Russell.

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Hunchback

Participant

March 10, 2015 11:29 am

Hello,

This seems to have fixed the problem, but will the ajax be fixed in the future? Having refresh-less browsing is always nice… 🙂

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Stan Russell

Participant

March 10, 2015 11:53 am

Hello,
this problem is caused by Wishlist plugin. Please update Wishlist plugin to latest version.
You can download it here: http://www.8theme.com/download-plugins/
After that please delete file wishlist.php from /legenda/woocommerce and check ajax ‘Add to cart’ work.

Regards,
Stan Russell.

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basera

Participant

March 10, 2015 2:52 pm

If disable Ajax “Add To Cart” than the whole button disappears.
That’s a solution but not very useful for a webshop.

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basera

Participant

March 10, 2015 3:06 pm

after checking Ajax again it’s working fine.
The wishlist file I did not find.

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Eva Kemp

Support staff

March 10, 2015 3:41 pm

Hello,

Is your issue resolved now?

Thank you.
Regards,
Eva Kemp.

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Hunchback

Participant

March 10, 2015 6:04 pm

I will try to reinstall the wishlist module when i have the time and get back to you. I have two business to run, so can’t always apply important changes to the web-shop, don’t have the tools etc where i am right now.

However i am pretty sure we have the latest version of the Wishlist extension.

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Eva Kemp

Support staff

March 10, 2015 9:05 pm

Hello,

Ok. Let us know if further assistance is required.

Thank you.
Regards,
Eva Kemp.

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