• 

  MartaIraola

  Participant

  April 12, 2016 at 09:54

  Hello,

  When I try to put a “Single image” in a page using Visual Composer, it doesn’t work correctly and the “Save changes” button does nothing.

  I have the latest version of the theme and plugins.

  Do you know what the problem is?

  Thanks for your help!

  #120824 Copied
  7 Answers
  

  Eva Kemp

  Participant

  April 12, 2016 at 10:26

  Hello,

  Please provide us with FTP and WP admin panel credentials in Private Content.

  Regards,
  Eva Kemp.

  #120829 Copied
  

  MartaIraola

  Participant

  April 13, 2016 at 11:42

  Hello,

  Please, contact administrator
  for this information.

  #120981 Copied
  

  Jack Richardson

  Support staff

  April 13, 2016 at 12:20

  Hello,

  WP credentials are incorrect.
  Please check them.

  Best regards,
  Jack Richardson.

  #120987 Copied
  

  MartaIraola

  Participant

  April 13, 2016 at 13:48

  Sorry,

  Please, contact administrator
  for this information.

  #121004 Copied
  

  Robert Hall

  Participant

  April 13, 2016 at 14:20

  Hello,

  Please update the theme to the latest version and check the issue.
  Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

  Don’t forget to make backup of the site before update.

  Here is video tutorial how to update theme.
  https://www.youtube.com/watch?v=KdWESIIPU1k
  (it’s for Legenda theme but the process is the same).

  Regards,
  Robert Hall

  #121018 Copied
  

  MartaIraola

  Participant

  April 13, 2016 at 15:59

  It’s solved!

  Thanks for everything.

  Kind regards,

  Marta

  #121038 Copied
  

  Robert Hall

  Participant

  April 13, 2016 at 16:14

  Hello,

  You’re welcome!

  Regards,
  Robert Hall

  #121039 Copied
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