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Since upgrading to Royal 1.8 – broke the site (Ticket ID: QFG-552-50161)

This topic has 4 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

Darren

Participant

June 17, 2015 at 09:37

Good day Stan,

We have upgraded our PHP to 5.4.40 as suggest and updated the theme to 1.8.
Refer to ticket ID Ticket ID: QFG-552-50161 from your old support system.

It is still broken. Please assist.

I have have turned theme debugger on in WooCommerce System settings and the site displayed correctly.

Please we are hoping for a quick resolution. Thanking you in advance.
Log in details provided in the private content section of the post.

Kind regards,
Darren.

Please, contact administrator
for this information.

#69957 Copied Theme version: 1.8

3 Answers

Eva Kemp

Support staff

June 17, 2015 at 12:13

Hello,

Please update Woocommerce plugin.
Also delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

If the problem still persists provide us with FTP credentials.

Regards,
Eva Kemp.

#69980 Copied

Darren

Participant

June 18, 2015 at 00:32

Thanks Eva,

All plugins and woocommerce updated as instructed.
Still the problem persists.

FTP credentials have been attached to this message privately.

Please assist. If you fix can you please dot point what the issue was.

Kind regards,
Darren

Please, contact administrator
for this information.

#70142 Copied Theme version: 1.8 WooCommerce version: 2.3.11

Jack Richardson

Support staff

June 18, 2015 at 09:08

Hello,

The problem was caused by Wishlist plugin. You forgot to enable it in YIT Plugins > Wishlist > Settings tab > Enable YITH Wishlist.
I’ve enabled it.
Please clear browser cache and check your site now.

Best regards,
Jack Richardson.

#70178 Copied
Tagged: broken site, qfg-552-50161, royal 1.8, themes, upgrade, woocommerce, wordpress
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