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Sign in broken in order process - by ipman

This topic has 5 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

ipman

Participant

September 17, 2017 at 10:19

The “request password” function does not work when you are INSIDE the ordering process.

Please advise.

Please, contact administrator
for this information.

#172602 Copied Theme version: 3.16.2 WooCommerce version: 4.8.1

4 Answers

Olga Barlow

Support staff

September 18, 2017 at 15:27

Hello,

Go to Appearance > Themes > enable default WooCommerce theme Storefront and check if everything works fine with the default theme.
Reply back in case problem arises only when our theme is activated and provide admin panel and FTP access to your site.

If you see the same problem even with default theme then check the WC plugin settings and contact WC plugin support.

Regards

#172713 Copied

ipman

Participant

September 18, 2017 at 21:17

Problem still persists. With the default Storefront theme it works.

Please, contact administrator
for this information.

#172754 Copied

Olga Barlow

Support staff

September 19, 2017 at 15:58

Hello,

I have enabled default WC theme Storefront and don’t see that it works https://gyazo.com/5e98c7e36304f36bc40f05a633d6e9cd

So, could you explain in details what exactly is different between our theme and default in this question?

Regards

#172887 Copied

Olga Barlow

Support staff

September 19, 2017 at 16:04

Besides I found that problem is related to WPML plugins because once I disable theme everything works fine with both default and our theme. So, contact WPML support team.

Regards

#172889 Copied
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