• 

  Priyantha

  Participant

  August 14, 2021 at 08:40

  I can’t see sidebar on my shop page. And also product thumbnail not working. Just refer below link and hope your kind help.

  https://rocklic.com/shop/

  thanks and best regards
  Priyantha

  #298827 Copied Theme version: .8.0.4 WooCommerce version: 5.5.2
  7 Answers
  

  Rose Tyler

  Support staff

  August 14, 2021 at 08:48

  Hello,

  Thanks for using our theme.
  Try to disable “Sticky sidebar” in Theme Options > Shop > Shop page Layout
  Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check product images then.

  Regards

  #298828 Copied
  

  Priyantha

  Participant

  August 14, 2021 at 09:20

  As per your help I got side bar. But only the shop page, product thumbnails are not working. All category pages are working fine. Megamenu also working bad on Shop page. Other All the thing is going well.
  Help me to solve this problem
  thanks

  #298833 Copied
  

  Olga Barlow

  Participant

  August 14, 2021 at 11:31

  Hello,

  I see js errors on your site https://prnt.sc/1oidfds it causes issue with the images.
  Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

  Regards

  #298866 Copied
  

  Priyantha

  Participant

  August 14, 2021 at 11:58

  thanks to your best support..!!

  Please contact administrator
  for this information.

  #298874 Copied
  

  Olga Barlow

  Participant

  August 14, 2021 at 12:09

  Hello,

  Contact your hosting provider to get FTP access. We need to check files to help you with the mentioned js errors.

  Regards

  #298876 Copied
  

  Priyantha

  Participant

  August 14, 2021 at 12:41

  this is the FTP access
  thanks

  Please contact administrator
  for this information.

  #298880 Copied
  

  Priyantha

  Participant

  August 15, 2021 at 05:47

  thanks to your best support

  #298904 Copied
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