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Sidebar is not showing on Shop page. Please advise

This topic has 13 replies, 4 voices, and was last updated 1 months ago ago by Benz

  • Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 10:59

    I’m currently facing an issue with the sidebar display on my WooCommerce shop page using the XStore theme. Here are the details:

    The sidebar works correctly on category pages, but it does not appear on the main shop page.
    I’ve already configured the sidebar under Shop Page Layout and enabled the “Filter by Categories” widget.
    The settings for displaying the sidebar seem to be applied correctly, but it’s still not showing up on the shop page.
    I’ve attached screenshots to show the configuration and the issue. Could you please help me resolve this issue?

    Thank you for your assistance.

    Best regards,

    Please, contact administrator
    for this information.
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    #437024 Copied Theme version: 9.4.8
    12 Answers
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 11:20

    Revised Log in

    Please contact administrator
    for this information.
    #437028 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2025 at 11:48

    Hello,

    Could you please provide FTP access also?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #437034 Copied
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 11:57

    Here . Thanks

    Please contact administrator
    for this information.
    #437036 Copied
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 12:11

    on Shop page it’s not visible all side bar.

    On Category page, there is an issue also. I also have Filter by price and filter by attributes but fIlter by price and attributes is not showing

    Files is visible for topic creator and
    support staff only.
    #437037 Copied
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 12:38

    Hi, quick update to you.

    Currently the Shop page show filter by price and attribute already. still no category

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    support staff only.
    #437040 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 12, 2025 at 17:07

    Hello, @Benz,

    It seems that the issue might be caused by some form of caching, possibly server-side because even the default Product categories widget (https://prnt.sc/ezNSWNLlGyGf) displays no categories -> https://prnt.sc/Py8iDJMKxRZB. Could you please, clear the server caching by contacting to your server provider and check then ?
    Thank you for your understanding.

    Best regards,
    Jack Richardson
    8Theme Team

    #437100 Copied
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 17:34

    Hi,

    I have already cleared cache both dynamic cache and CDN. The problem is still persist

    Kindly advise.

    #437104 Copied
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 18:07

    here are the chat I have contacted with Server support

    Please contact administrator
    for this information.
    #437109 Copied
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 19:22

    Hi,

    I’ve further check and update for you. I have switch to another theme and the category works properly. Considerably, I assume that the problem is the Xstore theme conflicting with Category on the shop page.

    Kindly Advise

    #437114 Copied
    Avatar: Benz
    Benz
    Participant
    March 12, 2025 at 22:31

    I’ve check further
    – Disable all plugin. Only Elementor and woocommerce is activated.
    – Categories show on Shop page just fine.
    – After Enable the XStore Core. Product Categories problem exist.
    -After install from demo, it works fine until you create a new category. The newly create category does not show.

    kindly advise as earliest as possible. Thanks

    #437123 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 14, 2025 at 17:23

    Hello, Benz,

    Thank you for providing access.

    To begin with, our “Category Filter” widget differs from the standard WooCommerce “Categories” widget. Specifically, our widget does not display categories that do not contain purchasable products. We added a product to one of the categories you created, and it is now visible. Kindly check and confirm.

    Additionally, we noticed that you have an external caching mechanism that is not cleared using WooCommerce’s standard methods. To address this, we have added a filter that disables caching for the “Category Filter” widget.

    For this purpose, we have added the following code to the file: wp-content/themes/test-child2/functions.php
    add_filter('et_widget_cat_filter_ignore_wc_term_cache', '__return_true');

    Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #437366 Copied
    Avatar: Benz
    Benz
    Participant
    May 12, 2025 at 06:45

    Thanks for the support! My topic “Sidebar is not showing on Shop page. Please advise” has been successfully resolved.

    #443852 Copied
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