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Side panel category has disappeared, page change does not work

This topic has 8 replies, 2 voices, and was last updated 2 years, 4 months ago ago by dev-design

dev-design

Participant

November 28, 2021 at 07:52

Hi there,

Since the latest update, the column category on the shop page has disappeared.

The column category on the shop page has disappeared since the latest update.

The column category is also not available on the mobile phone.

Since then, the other pages of the shop have not worked either.
If you select page 2, the products will be loaded and if you want to go further, page 3 or page 4, the script will hang.

As it is almost Christmas, I don’t want to scare any customers because the shop is not working properly.

I ask for urgent help on how to solve the problem.

Important: everything was perfect before the update!

Look the Console Problems:
https://ibb.co/V9w1P0D

PLEASE HELP THE FIX IT!! 🙂

#310083 Copied Theme version: 4.0.10 WooCommerce version: 5.9.0

7 Answers

Rose Tyler

Support staff

November 28, 2021 at 08:24

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Try: Theme Options > WooCommerce > Shop > Shop page layout > Enable Sticky Sidebar > Off

Regards

#310087 Copied

dev-design

Participant

November 28, 2021 at 08:30

Hi there,

the problem is clearly due to what you suggested to me with the sticky function for the categories.

The problem when I switch pages and the products don’t load is still there!

The filter option on the shop page with off-canvas does not work either.

#310089 Copied

dev-design

Participant

November 28, 2021 at 09:36

Hello, I managed that everything works fine.

The only thing that doesn’t want to run is the filter on mobile devices (off-canvas).

Please support!

#310098 Copied

Rose Tyler

Support staff

November 29, 2021 at 09:04

Hello,

Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#310164 Copied

dev-design

Participant

November 29, 2021 at 14:43

Okay its all on Private content area.

Please contact administrator
for this information.

#310209 Copied

Rose Tyler

Support staff

November 29, 2021 at 15:06

Hello,

Download theme-init.php file from this page https://dropmefiles.com/3krx8 , and re-upload the file into xstoreframework folder via FTP.

Regards

#310213 Copied

dev-design

Participant

November 29, 2021 at 15:53

Your method has just fixed the problem. Thank you very much and I don’t even realize how this code has changed.

#310225 Copied
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Side panel category has disappeared, page change does not work

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