• 

  Olga777

  Participant

  December 12, 2018 at 23:05

  Hi there,

  We have upgraded to the latest theme version, and Side Bar on Shop page disappeared. Although it is set-up at widgets area.

  Also, the system status shows that some theme files are OUT OF DATE. Are we expecting the new version of Xstore soon?

  Please help!

  Thank you!

  #205893 Copied Theme version: latest WooCommerce version: latest
  9 Answers
  

  Olga777

  Participant

  December 12, 2018 at 23:17

  Also, I have noticed that theme version 5.1.3 available, yet it is not in the Themeforest I was able to download 5.1.2 only. Could you please provide us with the latest version of the theme?

  Thank you!

  #205894 Copied
  

  Rose Tyler

  Support staff

  December 13, 2018 at 09:36

  Hello,

  I’ve sent the latest theme version to your registration email.
  If theme updating doesn’t solve the problem with the sidebar, please provide us with temporary wp-admin access.

  Regards

  #205902 Copied
  

  Olga777

  Participant

  December 13, 2018 at 15:48

  Hi Rose,

  I have not received anything. Could you please resend the latest version of the theme to my email? Thank you!

  Please contact administrator
  for this information.

  #205949 Copied
  

  Rose Tyler

  Support staff

  December 13, 2018 at 15:54

  Hello,

  Done. Please check.

  Regards

  #205952 Copied
  

  Olga777

  Participant

  December 13, 2018 at 21:28

  Thank you for the latest version, but unfortunately it did not solve the problem.

  Please take a look at the Admin – credentials provided.

  Thank you!

  Please contact administrator
  for this information.

  #205978 Copied
  

  Rose Tyler

  Support staff

  December 14, 2018 at 09:58

  Thanks for the reply.
  Please try to disable all 3rd party plugins, likely one of them causes the problem.
  Or you can disable “Sticky sidebar” in Theme Options > Shop > Shop page Layout.

  Also, WordPress 5.0 use Gutenberg as a default page editor. To be able to edit pages using WPBakery page builder https://prnt.sc/ltwb5l you need to update the plugin to the latest version – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

  Regards

  #205984 Copied
  

  Olga777

  Participant

  December 14, 2018 at 22:28

  Thank you! When I disabled the Sticky Sidebar the side bar displayed now.

  #206005 Copied
  

  Rose Tyler

  Support staff

  December 17, 2018 at 09:46

  You’re welcome!

  Regards

  #206033 Copied
  

  Tony Rodriguez

  Support staff

  May 6, 2025 at 15:19

  Dear Olga777,

  Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

  Click here to share your insights: https://themeforest.net/downloads

  Your support fuels our journey, and we appreciate it more than words can express.

  Best Regards,
  The 8Theme Team

  #442999 Copied
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