• 

  Rafael

  Participant

  November 30, 2017 at 12:43

  Hi,

  I have the same problem showed in that topic #145047

  I have imported this dummy content: Xtore – Books store, Books about… I can see in every Page the correct Books style, the correct Books Footer, but the default Red Header, not the Books Header, what can I do to see and edit the Books Header?

  Regards
  Roberto

  Please, contact administrator
  for this information.

  #179014 Copied Theme version: XStore - Books WooCommerce version: 3.2.5
  16 Answers
  

  Olga Barlow

  Participant

  November 30, 2017 at 14:07

  Hello,

  Yes, please, create the temporary user and provide me admin panel access to check the settings. Also, Dashboard url that you provided does not work http://prntscr.com/hh8zp2

  Regards

  #179034 Copied
  

  Rafael

  Participant

  November 30, 2017 at 15:03

  Info provided on Private Content

  Please, contact administrator
  for this information.

  #179043 Copied
  

  Olga Barlow

  Participant

  November 30, 2017 at 16:11

  Hello,

  It does not work http://prntscr.com/hhavzl
  Do you have any login limits for users from other countries? Are you sure that login link is the default wp-admin? Because looks like it was changed.

  Regards

  #179045 Copied
  

  Rafael

  Participant

  November 30, 2017 at 17:27

  Hello,

  I have included some extra info in private content.
  But there is no changes on the login link, tested now.

  Could you try to login, if you can’t do it I will open a ticket in order to ask what you say about country limitations.

  Can you see the temp home page? https://librosdeocasion.com

  Regards

  Please, contact administrator
  for this information.

  #179046 Copied
  

  Olga Barlow

  Participant

  November 30, 2017 at 17:32

  Hello,

  When I’m checking the first link I see the following http://prntscr.com/hhc4pc

  The second link I tried even previous time, does not work http://prntscr.com/hhc4kq

  Regards

  #179048 Copied
  

  Rafael

  Participant

  November 30, 2017 at 17:39

  Hello,

  You were right, my hosting provider tell me that there are some limitations, I have opened a ticket in order to open the wp-admin access to other countries, when they do it I will tell you to try again. Thank you!

  #179049 Copied
  

  Rafael

  Participant

  November 30, 2017 at 17:45

  They ask me what country are you from? They need it to open the wp-admin access

  #179050 Copied
  

  Olga Barlow

  Participant

  November 30, 2017 at 17:45

  Ok, I’ll be waiting for your reply.

  Regards

  #179051 Copied
  

  Rafael

  Participant

  November 30, 2017 at 17:55

  Hello,

  We have opened the admin access from USA and UK, if you are from these countries you can try now. If you are from another country tell me and we include your country in the white list.

  Regards

  #179052 Copied
  

  Olga Barlow

  Participant

  November 30, 2017 at 17:58

  Hello,

  Yes, now I can login but don’t see Theme Options http://prntscr.com/hhcirt

  Regards

  #179053 Copied
  

  Rafael

  Participant

  November 30, 2017 at 18:02

  I have changed to english language and give you admin privileges, try again please

  #179054 Copied
  

  Olga Barlow

  Participant

  November 30, 2017 at 18:06

  Hello,

  Check now, please.

  Regards

  #179055 Copied
  

  Rafael

  Participant

  December 1, 2017 at 09:20

  Hello,

  It is working now! Thank you. Could you tell me what did you do?

  Regards

  #179078 Copied
  

  Olga Barlow

  Participant

  December 1, 2017 at 09:40

  Hello,

  I just imported theme options (Theme Options > Import/Export > Options > Import) using options.json file http://prntscr.com/hhm1rw Archive with XML files you can download here https://www.8theme.com/download-plugins/

  Regards

  #179084 Copied
  

  Rafael

  Participant

  December 1, 2017 at 10:04

  Thank you!

  #179088 Copied
  

  Rose Tyler

  Support staff

  December 1, 2017 at 10:06

  Hello,

  You’re welcome!
  This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

  Regards

  #179089 Copied
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