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Show Details Button Missing in Best Seller Section on Homepage

This topic has 13 replies, 3 voices, and was last updated 2 weeks, 5 days ago ago by Saravanan P

  • Avatar: Saravanan P
    Saravanan P
    Participant
    June 1, 2025 at 15:57

    Hi Support Team,

    I’ve noticed that the “Show Details” button is not appearing in the Best Seller section on my homepage, specifically within the Product Tabs area. However, the button is showing correctly on the Shop page.

    I have enabled Catalog Mode on my website because I do not need the Add to Cart button at this time—only the Show Details button should be visible.

    I’m not sure where the issue is coming from or if I missed a setting. Kindly look into this for me. I will attach a screenshot for reference.

    Thank you for your support!

    Files is visible for topic creator and
    support staff only.
    #446120 Copied
    12 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 2, 2025 at 07:06

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #446134 Copied
    Avatar: Saravanan P
    Saravanan P
    Participant
    June 2, 2025 at 11:59

    Please find the backend login detaiils in private area.

    Please contact administrator
    for this information.
    #446199 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 2, 2025 at 12:59

    Hello,

    We appreciate your prompt response.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #446206 Copied
    Avatar: Saravanan P
    Saravanan P
    Participant
    June 2, 2025 at 13:03

    Please find the FTP details in Private Area.

    Please contact administrator
    for this information.
    #446209 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 2, 2025 at 13:06

    Hello, Saravanan P

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #446211 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 3, 2025 at 08:08

    Dear @Saravanan P,

    We would like to inform you that the hotfix has been successfully applied to your website. The “Show Details” button is now displaying as expected.

    Could you kindly review the changes at your convenience and let us know if everything is functioning correctly?

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    #446272 Copied
    Avatar: Saravanan P
    Saravanan P
    Participant
    June 3, 2025 at 08:15

    Dear Luca,

    Thank you for the wonderful support. it is working fine now.

    I hope it won’t happen again if i call any other product carousel sliders instead of this tab kind of listing.

    Can you tell me that where i did the mistake in this?

    Thank you

    #446278 Copied
    Avatar: Saravanan P
    Saravanan P
    Participant
    June 3, 2025 at 08:45

    Dear Luca,

    One more thing that show details button not visible in related products section.

    For Example Open any one product in the bottom related products placed which doesn;t have show details button. Kindly look into that.

    Thank you,

    #446285 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 3, 2025 at 11:08

    Dear @Saravanan P,

    We kindly ask you to review the related products once again, the issue has been fixed too. Please note that there were no missing theme settings identified.

    However, we would like to inform you that certain elements may currently have limited compatibility with Catalog Mode. Our development team is aware of this matter and is actively working to resolve it in future updates.

    We sincerely appreciate your understanding and patience as we continue to improve our product.

    Best regards,
    The 8Theme Team

    #446296 Copied
    Avatar: Saravanan P
    Saravanan P
    Participant
    June 3, 2025 at 13:38

    Dear Luca,

    Thanks for the update. Kindly support us like this if we encountered any inconvenience like this.

    We sincerely appreciate your understanding.

    Thank you.

    #446319 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    June 3, 2025 at 17:27

    You’re most welcome!

    If you need anything else please let us know.

    Best Regards,
    8Theme’s Team

    #446350 Copied
    Avatar: Saravanan P
    Saravanan P
    Participant
    June 4, 2025 at 04:32

    Thank you Luca

    #446371 Copied
  • Viewing 13 results - 1 through 13 (of 13 total)

The issue related to '‘Show Details Button Missing in Best Seller Section on Homepage’' has been successfully resolved, and the topic is now closed for further responses

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