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Short description not appear on the single product page

This topic has 12 replies, 3 voices, and was last updated 2 weeks ago ago by Alex Carter

mhddaher

Participant

March 19, 2025 at 20:55

can’t display short description on single product page, and try to edit the page but not working
https://daherpf.com/wp-admin/customize.php?autofocus%5Bsection%5D=single_product_builder

#437935 Copied Theme version: 9.4.9

11 Answers

Rose Tyler

Support staff

March 19, 2025 at 21:33

Hello, Mhddaher,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#437941 Copied

mhddaher

Participant

April 28, 2025 at 10:20

Hi, problem of short description is resolved
1- Can you help me to add sign up button behind remember me for the people want to create account
2- disable or delete zip code from the sign up form or make it optional
3- disable notifications or let me know from where I can turn it off ( specially this one on checkout off free delivery )

thanks

Please contact administrator
for this information.

#442181 Copied

Alex Carter

Support staff

April 28, 2025 at 10:34

Hello,

We are unable to log in using the credentials you provided. Could you please provide working temporary WP-Admin access?

Warm Regards,
The 8Theme Team

#442183 Copied

mhddaher

Participant

April 30, 2025 at 07:43

Hello,

please try now, just re-cretae the account

Thank you.

Please contact administrator
for this information.

#442364 Copied

Alex Carter

Support staff

April 30, 2025 at 07:49

Hello,

We appreciate your prompt response.

1/ Kindly refer to the following article for guidance on enabling user registration on your website: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

2/ Please provide a screenshot and a link to the specific page you are referring to so we can better assist you.

3/ Additionally, we kindly ask you to share a screenshot and a link to the relevant page.

The following article may also be helpful in this case:
https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-countdown/

Warm Regards,
The 8Theme Team

#442365 Copied

mhddaher

Participant

May 13, 2025 at 14:44

i attach an image, i want to know from where i can change this picture or hide it

Files is visible for topic creator and
support staff only.

#444144 Copied

mhddaher

Participant

May 13, 2025 at 14:47

another point attached is the elementor editor not working for me when i try to edit a page with it ( check the attached file please )

Files is visible for topic creator and
support staff only.

#444145 Copied

Alex Carter

Support staff

May 13, 2025 at 15:40

Hello,

We are currently unable to access your website. Could you please let us know if there are any IP restrictions or other limitations in place? Additionally, could you confirm the current and active URL of your website?

If possible, we would also appreciate it if you could provide temporary access credentials.

Warm Regards,
The 8Theme Team

#444176 Copied

mhddaher

Participant

May 13, 2025 at 17:17

there is no restriction , but i’ll check with hosting support.
heskat.com

Please contact administrator
for this information.

#444184 Copied

mhddaher

Participant

May 13, 2025 at 17:26

I don’t know why the size of database of the site is 10.5 GB !!!
we have around 1300 products only

#444189 Copied

Alex Carter

Support staff

May 14, 2025 at 07:14

Hello,

Thank you for reaching out to us.

– https://prnt.sc/GRcB9SmiQ24B – XStore Builders > Archive products > edit template https://prnt.sc/3S2gDrdX4e8H

– We understand your concern regarding the size of your website’s database. A database size of 10.5 GB does seem unusually large for a site with approximately 1300 products. There could be several reasons for this, such as accumulated revisions, transients, logs, or unused data from plugins or themes.

We recommend the following steps to help identify and reduce the database size:

1. **Database Optimization**: Use a plugin like WP-Optimize or Advanced Database Cleaner to remove unnecessary data such as post revisions, spam comments, and expired transients.

2. **Check for Unused Tables**: Some plugins may leave behind database tables even after they are deactivated or deleted. You can use tools like phpMyAdmin or plugins like WP-DBManager to review and clean up unused tables. Please ensure you take a full backup before making any changes.

3. **Review Logs and Sessions**: Some plugins or themes may store logs or session data in the database. These can grow over time and should be cleared periodically.

4. **Media and Attachments**: If your products include many images or attachments, ensure that these are not being stored in the database unnecessarily.

If you need further assistance, we recommend consulting with your hosting provider or a database specialist who can perform a detailed analysis.

Best Regards,
8Theme’s Team

#444213 Copied
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