Return to previous page

Shop/Store not working - by KCMOJoe - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Laranz

KCMOJoe

Participant

June 28, 2017 at 17:30

Since updating to the latest version of Woo and WP my site is running VERY slow if it comes up at all. If it does come up the product page doesn’t load and if it does my a few of my products aren’t able to be added to the cart. I’ve checked with my hosting provider and they say it’s a theme or plugin problem. Please help! I also have the following messages (see attached)

#166625 Copied Theme version: 3.0.2.1 ( child theme version 0.0.2) WooCommerce version: 3.0.9

4 Answers

Rose Tyler

Support staff

June 29, 2017 at 15:16

Hello,

Please use WC 3.0.8 – https://en-gb.wordpress.org/plugins/woocommerce/advanced/ – http://prntscr.com/fplpj2.
A new theme version will be compatible with the new woocommerce version.
Our developers are working on the update.

Regards,
Rose Tyler.

#166696 Copied

KCMOJoe

Participant

July 4, 2017 at 17:36

Still not working.

#167055 Copied

Rose Tyler

Support staff

July 5, 2017 at 09:19

Hello,

Do you have this issue with our theme or with Storefront theme too? In case, the problem appears only with our theme provide wp-admin access in Private Content.
Try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check the problem.

Regards,
Rose Tyler.

#167097 Copied

Laranz

Participant

July 5, 2017 at 09:35

Hi,

Did you downgrade the WooCommerce plugin? Is it possible for pass us the WP Login details in the Private Content, so that we can check what’s going wrong. Try clearing the cache one time.

Let us know,

Thanks,
laranz.

#167099 Copied
Viewing 5 results - 1 through 5 (of 5 total)