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Shopping Cart, Product Hover, submenu (Mobile)

This topic has 16 replies, 4 voices, and was last updated 10 years, 8 months ago ago by Eva Kemp

mmcandrew

Participant

March 26, 2015 at 00:21

Hello, thank you for developing this theme it is beautiful. I am having some major issues and I am hoping you can help me out.

1. On Safari: When the mouse hovers over the product, it shows the title and “add to Cart” buttons, however, they disappear too quickly and I am unable to click on them. – Unable to purchase. This was working fine before but stopped. It works properly on other browsers like Firefox

2. The shopping cart added an additional “Place Order” tab. One works, one does not. I removed the “review-order.php file in the directory wp-content/themes/royal/woocommerce/checkout” as was suggested in previous support questions and it removed BOTH payment options. I just spent all day trying to repair that- so now it is back to 2 “place order” tabs

Mobile Issues:
3. When you touch the product, it BRIEFLY (if at all) shows the title and “add to Cart” buttons, however, they disappear too quickly and I am unable to click on them. – Unable to purchase (please disregard a few of the new bracelets that don’t have a price yet)

4. I am unable to click on/open the submenu (the sub menu “scarves” under “necklaces”

Thank you in advance for your help! 🙂

Please, contact administrator
for this information.

#52427 Copied Theme version: Royal - jewelry

15 Answers

Robert Hall

Participant

March 26, 2015 at 09:44

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#52472 Copied

mmcandrew

Participant

March 26, 2015 at 22:20

Hi Robert,

Please see private content.

Also there is one more issue. When I copy a url form a product page and paste to Facebook and other social media, it shows “google font myriad pro – size…” along with the description. Is there a fix for this?

Thank you!
Melissa

Please, contact administrator
for this information.

#52656 Copied

Eva Kemp

Participant

March 27, 2015 at 11:53

Hello,

You’re using old theme version which is not compatible with the latest Woocommerce plugin.
Please update the theme to 1.7.1 version.
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade > 1.5 Theme Upgrade
Please remove “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from the theme package of a new version.
Don’t forget to create a back up of your files and database before update!

Regards,
Eva Kemp.

#52789 Copied

mmcandrew

Participant

March 27, 2015 at 19:27

Hi Eva, Should I reinstall the entire new theme or just replace the woo commerce folder in the directory as you described?

Also there is one more issue. When I copy a url form a product page and paste to Facebook and other social media, it shows “google font myriad pro – size…” along with the description. Is there a fix for this?

#52901 Copied

Eva Kemp

Participant

March 27, 2015 at 20:13

Hello,

Please watch the tutorial how to update the theme (it’s for Legenda theme, but the process is the same):
https://www.youtube.com/watch?v=KdWESIIPU1k

You need remove “woocommerce” folder before updating and it’ll be uploaded with new theme version.
Concerning Facebook issue please refer to this article:
https://www.8theme.com/blog/clearing-facebooks-share-cache/

Thank you.
Regards,
Eva Kemp.

#52912 Copied

mmcandrew

Participant

March 28, 2015 at 15:36

Hi Eva,

I tried to follow the video, however, I am unable to upload the royal folder when extracted. When i am in FTP files and try to upload the folder it opens the content of the folder and forces me to choose a file within it.

#53019 Copied

mmcandrew

Participant

March 28, 2015 at 16:57

nevermind, I just figured out I need to use filezilla

#53023 Copied

mmcandrew

Participant

March 28, 2015 at 17:06

Hi Eva,

I removed woo commerce and then uploaded the revised theme and the shopping cart is working properly, hover the following issues remain: Can you please help?

1. On Safari: When the mouse hovers over the product, it shows the title and “add to Cart” buttons, however, they disappear too quickly and I am unable to click on them. – Unable to purchase. This was working fine before but stopped. It works properly on other browsers like Firefox

Mobile Issues:
3. When you touch the product, it BRIEFLY (if at all) shows the title and “add to Cart” buttons, however, they disappear too quickly and I am unable to click on them. – Unable to purchase (please disregard a few of the new bracelets that don’t have a price yet)

4. I am unable to click on/open the submenu (the sub menu “scarves” under “necklaces”

Thank you

#53024 Copied

Olga Barlow

Participant

March 30, 2015 at 13:20

Hello,

1), 3) You are using Essential Grid plugin to display products. Please, update plugin to latest version 2.0.8 and check if it fix your issue. Latest version of plugin you can find here
4) You need to click on arrow to open subitem.

Regards,
Olga Barlow

#53170 Copied

mmcandrew

Participant

March 30, 2015 at 17:20

Ok Thank you, before I do update the version, do I need to delete the old plugin from ftp? Also are there any other steps after I update –

I don’t want to lose any data. Thank you

#53281 Copied

mmcandrew

Participant

March 30, 2015 at 17:26

I’m sorry – please disregard that last comment. I updated the plugin successfully, however it did not fix the issues. Any suggestions? Thank you

#53282 Copied

mmcandrew

Participant

March 30, 2015 at 17:30

FYI the issue on the desktop (explorer browser) happens when there is a product underneath the selected image/product. The products on the bottom of the grid work fine.

The issue still remains on mobile.

Thank you

#53284 Copied

mmcandrew

Participant

April 1, 2015 at 14:44

Hello: I updated the plugin successfully, however it did not fix the issues. Any suggestions? Thank you

#53874 Copied

mmcandrew

Participant

April 2, 2015 at 17:11

Hi It’s been 5 days … can you offer a suggestion?

#54281 Copied

Eva Kemp

Participant

April 2, 2015 at 17:35

Hello,

Sorry for a delay.
The issue should be fixed now.

Please clear browser cache and check your site.

Regards,
Eva Kemp.

#54292 Copied
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