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SHOPPING CART NOT WORKING – please help ASAP

This topic has 8 replies, 2 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

cmsmi18

Participant

May 20, 2016 at 18:10

Hello yesterday the shopping cart on my website worked fine

Now customers cannot add items to the cart, the product page works fine and allows me to add products to the cart but once transferred to the shopping page its empty

Please assist as soon as possible!

Please, contact administrator
for this information.

#126701 Copied

7 Answers

cmsmi18

Participant

May 20, 2016 at 18:40

also when customers select the required fields on the shop page
it still stills them that field is required

http://prntscr.com/b6eljy
http://prntscr.com/b6elxi

#126705 Copied

Eva Kemp

Support staff

May 20, 2016 at 19:50

Hello,

I’ve checked your site and Cart page is working fine http://storage8.static.itmages.com/i/16/0520/h_1463770196_4121083_e9386c7903.jpeg .

Try to check it in different browsers.

Regards,
Eva Kemp.

#126708 Copied

cmsmi18

Participant

May 20, 2016 at 20:05

yes i have customers are complaining about the cart, we have experienced numerous abandon carts and complaints

#126713 Copied

cmsmi18

Participant

May 20, 2016 at 20:07

http://prntscr.com/b6fqzn i have cleared my browser cache and tried in safari chrome and mobile

#126715 Copied

cmsmi18

Participant

May 20, 2016 at 21:32

ok i have found the issue your plugin is not working well with the product add ons, i have tried to use lEGENDA (one of your plugins) and many others and it works fine with all other thees except royal

please try to add this to your cart to recreate the issue

http://kingmehair.com/product/king-me-tapered/

we had to disable REQUIRED add ons for other products to get the items to add to the cart with this theme. It seems in order for a product with add ons to successfully go to the cart, the add ons cannot be required.

we left it on one product for u to see the issue

#126724 Copied

cmsmi18

Participant

May 21, 2016 at 01:23

currently awaiting assistance with this issue

#126728 Copied

Eva Kemp

Support staff

May 21, 2016 at 09:53

Hello,

I’ve checked the product you provided and added it cart successfully:
http://storage9.static.itmages.com/i/16/0521/h_1463820780_7275679_1857a519d9.jpeg

If you’re still experiencing the issue please try to disable Ajax Add to Cart option in Theme Options > Single Product Page, clear browser cache and check product again.

Regards,
Eva Kemp.

#126743 Copied
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