• 

  Luigi

  Participant

  April 8, 2020 at 14:51

  Hi,
  On the mobile version of the website, the shopping cart is cut off from the right side after adding a product. Could you please tell me how to fix it?

  Thank you

  #232983 Copied Theme version: 6.3 WooCommerce version: 4.0.1
  9 Answers
  

  Rose Tyler

  Support staff

  April 8, 2020 at 14:54

  Hello,

  Please describe the problem in more detail with screenshots. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

  Regards

  #232984 Copied
  

  Luigi

  Participant

  April 8, 2020 at 14:57

  Please find the screen shot link below:

  https://www.dropbox.com/s/z7ubzm7ixfjr3yb/IMG_2344.PNG?dl=0

  Also, still on the mobile version, when opening the category menu, the list jumps up after the open animation and the “bakery” button goes behind the category button, please see screenshot below:

  https://www.dropbox.com/s/jp2p34xrsu4uq0w/IMG_2345.PNG?dl=0

  #232986 Copied
  

  Rose Tyler

  Support staff

  April 8, 2020 at 15:09

  Hello,

  Try to clear browser cache on your mobile. If this doesn’t help, let us know what device and browser do you use? What versions of them?
  Provide temporary wp-admin and FTP access.
  Can you see the same problems on our demo https://xstore.8theme.com/ ?

  Regards

  #232987 Copied
  

  Luigi

  Participant

  April 9, 2020 at 00:31

  Hi Rose,
  Unfortunately clearing the cache doesn’t work.

  My device is an iPhone X with Safari 13.3.1.

  Your demo instead works well and the issue doesn’t come up.

  Please find below access to the website:

  Please contact administrator
  for this information.

  #233006 Copied
  

  Rose Tyler

  Support staff

  April 9, 2020 at 09:44

  Hello,

  Please provide FTP access also.

  Regards

  #233034 Copied
  

  Luigi

  Participant

  April 9, 2020 at 12:35

  Please find below:

  Please contact administrator
  for this information.

  #233047 Copied
  

  Olga Barlow

  Participant

  April 9, 2020 at 14:21

  Hello,

  Clear browser cache and check.

  Regards

  #233063 Copied
  

  Luigi

  Participant

  April 9, 2020 at 15:28

  Thank you, it is working now.

  #233068 Copied
  

  Olga Barlow

  Participant

  April 9, 2020 at 16:07

  You are welcome!

  Regards

  #233073 Copied
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