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Shop top filter bar doesnt work correctly

This topic has 5 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Jamie Gill

Jamie Gill

Participant

March 12, 2025 at 13:36

If I browse via /shop the categories bar on the top does not filter around when I am clicking around on categories and sub categories.

Thanks
Mark

Please, contact administrator
for this information.

#437051 Copied Theme version: 9.4.7

4 Answers

Rose Tyler

Support staff

March 12, 2025 at 14:28

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#437066 Copied

Jamie Gill

Participant

March 12, 2025 at 21:11

Please see detail in private content area

Please contact administrator
for this information.

#437118 Copied

Andrew Mitchell

Support staff

March 13, 2025 at 08:25

Hello,

Could you please update the themes https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then apply the patches https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/ and clear the cache?
Let us know once it will be done.

Best regards,
8Theme Team

#437142 Copied

Jamie Gill

Participant

March 13, 2025 at 11:32

Thanks, I have done that now

#437165 Copied
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