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Shop questions - by irish - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

irish

Participant

October 18, 2016 at 09:58

Hello!

I have some questions for the webshop http://www.snoepkado.com.

1. Look at the category pages in shop.
-> https://snoepkado.com/product-categorie/snoepkado-doosje/ When clicking on the Cart-button, you are redirecting to the single product page. This is GOOD!
-> https://snoepkado.com/product-categorie/snoepboeket/ When clicking on the Cart-button, the product is sending immediately to the Cart. But this is NOT good, because we need more information from the buyer as a custom text. So this product categorie have to do the same action, redirect to single product page, as the first productcatogery.
->https://snoepkado.com/product-categorie/snoeptaart/ Same issue!

Please, contact administrator
for this information.

#143056 Copied

15 Answers

Eva Kemp

Participant

October 18, 2016 at 11:19

Hello,

In this case make all products variable http://storage7.static.itmages.com/i/16/1018/h_1476785848_5482024_989aaa4769.jpeg .

Regards,
Eva Kemp.

#143078 Copied

irish

Participant

October 18, 2016 at 11:46

Hi Eva,

This is not the solution because it’s not a variable product.
Also the product from the category “Snoepkado doosje” are also NOT a variable product, but in this category the cart button works well. So what now?

#143087 Copied

Eva Kemp

Participant

October 18, 2016 at 13:41

Hello,

Please look at the screenshot http://storage4.static.itmages.com/i/16/1018/h_1476794289_7710918_88753fef7c.jpeg , this product is a variable one http://storage7.static.itmages.com/i/16/1018/h_1476794350_7811478_89b4fee168.jpeg , that’s why the button redirects to single product page.
This is default Woocommerce configuration. As a solution you can hide “Add to cart” button on Shop page, so your clients will click product image or title to visit single product page. To do this go to Theme Options > Products Page Layout > Show “Add to cart” button > Off.

Regards,
Eva Kemp.

#143095 Copied

irish

Participant

October 19, 2016 at 11:37

Hi Eva,

Okay i get it! Thank you 🙂

Other question:
There is a different between the browsers Internet Explorer versus Safari/Chrome/Firefox
In Internet Explorer the settings are GOOD!

Issue in Safari/Chrome/Firefox: See product https://snoepkado.com/product/snoep-kado-doosje-aap/
You see 2 images under the Product Image. Both images are the same in Safari/Chrome/Firefox but this is not good. In Internet Explorer the left image is the Candy Image, and the right image is the “giftbox” image.
When you click on them, it works good. So when you click on the left one, it shows the candy but the thumbnail is wrong.

How can i fix this?

#143217 Copied

Eva Kemp

Participant

October 19, 2016 at 14:45

Hello,

The reason is you’re using such featured image http://storage9.static.itmages.com/i/16/1019/h_1476884726_4089856_4aacbab0e7.jpeg . Upload other one with candies.

Regards,
Eva Kemp.

#143244 Copied

irish

Participant

October 19, 2016 at 16:40

Hi Eva,

Yes understand that, but normally when you click on the feautured image, you’ll see the image in the window. Now you see the candy image. So something goes wrong

#143267 Copied

Eva Kemp

Participant

October 19, 2016 at 19:00

Hello,

Sorry, but your last post is unclear.
Have you tried to change featured image to candy picture?

Regards,
Eva Kemp.

#143286 Copied

irish

Participant

October 20, 2016 at 10:14

Hi Eva,

The featured image has to be the image of the “Gift Box” This is this photo that have to show in the shop page.
But now, the left image is changing to the candy photo. This is allright IF the thumbnail is also this candy photo.

Now it looks really strange. But in Internet Explorer it works the right way.
So please check the product like: https://snoepkado.com/product/snoep-kado-doosje-aap/ on Internet Explorer en later in Safari. You’ll see the problems with the images
So can you help me with this?

EDIT:

See for example these print screens form Internet Explorer (This is the good way):
https://snoepkado.com/wp-content/uploads/2016/10/fe.png : Click on candy, window image change in candy image + thumbnail change

https://snoepkado.com/wp-content/uploads/2016/10/vdvd.png : Click on right image of the “Gift box”, you’ll see the gift box AND left thumbnail is still the candy image.

https://snoepkado.com/wp-content/uploads/2016/10/Naamloos.png

#143333 Copied

Eva Kemp

Participant

October 20, 2016 at 17:05

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Then provide us with FTP credentials.

Regards,
Eva Kemp.

#143391 Copied

irish

Participant

October 21, 2016 at 09:57

Hi EVa,

Did the update, See private content for FTP credentials

1. Other question:
In the header on the left side, is see social media icons but where can i edit them? I only want to use Facebook and email en want to put the right link it 🙂

Please, contact administrator
for this information.

#143492 Copied

Eva Kemp

Participant

October 21, 2016 at 12:23

Hello,

I’ve made the same effect as on default Woocommerce theme Storefront, I removed feature image in gallery edited the file in child theme wp-content/themes/royal-child/woocommerce/single-product/product-thumbnails.php. Please check now.

Regards,
Eva Kemp.

#143499 Copied

irish

Participant

October 21, 2016 at 18:58

Hi EVa!

That’s a great solution, thank you!
Only one thing, i added a Gallery Photo, but when i click on that thumbnail it does not show in the window…

Other question:
In the header on the left side, is see social media icons but where can i edit them? I only want to use Facebook and email en want to put the right link it 🙂

#143578 Copied

Eva Kemp

Participant

October 24, 2016 at 16:58

Hello,

Have you changed FTP credentials? We can’t log in now.

Regards,
Eva Kemp.

#143763 Copied

irish

Participant

October 25, 2016 at 11:37

Hi Eva,

Could je try it again. You’re right, there went something wrong but now it fixed

#143850 Copied

Eva Kemp

Participant

October 25, 2016 at 13:35

Hello,

Please check single product page now.

Regards,
Eva Kemp.

#143876 Copied
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