Shop page product pictures and on product page, product gallery don’t load

This topic has 2 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Awais Ahmed

  • Avatar: Betti
    September 9, 2022 at 07:11


    I have some problem with the product pictures. After update my theme to last version, i can not see any pictures of my products.

    Can you show what the problem?

    I would be really gratful if you can fix it.

    My page’s URL:


    1 Answer
    Avatar: Awais Ahmed
    Awais Ahmed
    September 9, 2022 at 07:23

    Hello, @Betti,

    I have just checked your provided URL and found the errors in the console:

    403 forbidden means that your browser isn’t able to load the scripts up because your server isn’t allowing it. This is a hard one to solve. Because anything could be blocking the server. Hence 403 forbidden error is very vague, the error log may give you clue.

    – Most likely this is a server permissions/ownership issue. If its a permission issue, it may tell you which file has incorrect permissions, so ask your host what’s going on.
    – Another possible cause could be a corrupt .htaccess file. Also, check your .htaccess files for anything strange.
    – make sure your server settings are not overriding the .htaccess file.
    – Another possible cause could be a changed to the server settings (accidental or otherwise). Check with your hosting provider.

    So I suggest you to reach out to your hosting provider with that screenshot and ask them to solve these issues for you on your site.

    Regards 8Themes Team.

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