Shop Page Layout is Off and Page is Showing Loading Icon

This topic has 7 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

  • Avatar: Safe Desires
    Safe Desires
    Participant
    September 25, 2025 at 18:23

    I already tried deactivating all non-core plugins but the result remains the same.

    In mobile view, the products are nearly pushed off the screen to the right and in desktop view, the first spot is always blank, the products are displayed too small and there is also a gap on the left.

    The bordered layout clearly shows that the borders don’t line up with the product widgets.

    In addition, there is a loading circle for some reason.

    I tried various settings with pagination and columns between Xstore’s settings and Elementor’s.

    For now, I put the columns for mobile view to 1. In that setting, the products are aligned to the left, instead of center.

    Please, contact administrator
    for this information.
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    6 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 25, 2025 at 19:43

    Hello,

    Thank you for reaching out to us.

    Fixed. Please clear cache and check how it works now.

    Warm Regards,
    The 8Theme Team

    Avatar: Safe Desires
    Safe Desires
    Participant
    September 27, 2025 at 05:07

    Thank you. The desktop view is fixed, but the mobile view still shows one column that is aligned to the left.

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    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 27, 2025 at 06:35

    Hello, Safe Desires

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 27, 2025 at 08:26

    Hello @Safe Desires
    Please, check now.
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Safe Desires
    Safe Desires
    Participant
    September 27, 2025 at 20:08

    The single column item is now center aligned, but I would like to show 2 columns. None of my product per row changes on mobile or desktop view have any impact.

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2025 at 16:20

    Hello @Safe Desires
    As you are using the XStore Shop Archive builder based on Elementor then such settings you should set in the Archive products widget of such builder -> https://prnt.sc/aKCoK79TpZqx.
    Kind regards, Jack Richardson
    The 8theme’s team

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