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Shop page is not showing on the website - by sandeepkuamr

This topic has 4 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Jack Richardson

sandeepkuamr

Participant

October 13, 2025 at 08:51

hii we are noticeing some page on our website is not showing after certain days and css part are all not rendering propely , it got fixed once in manual mode just chaged some data and published it now after 3 days the site is not working propely als0 the same problem again

specifically in shop page products are not showing

i uninstalld all the plugin and checked for sites now still i hade the same problem.

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3 Answers

Jack Richardson

Support staff

October 13, 2025 at 11:56

Hello @sandeepkuamr,

We have reviewed the issue but did not find any problems on our side (please see the attached screenshots in the private content). It appears that you accessed the site using a built-in browser from Instagram or another application. Could you please test the issue using Safari or Chrome instead?

Best regards,
The 8Theme Team

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sandeepkuamr

Participant

October 13, 2025 at 18:26

Even after two days, Chrome is still rendering the page incorrectly. We can temporarily fix it by manually changing some data on the page and saving it — it looks fine after that. But after about three days, the issue reappears in both Chrome and Safari.

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Jack Richardson

Support staff

October 14, 2025 at 06:04

Hello @sandeepkuamr,

We have previously attached screenshots showing that all pages are displayed correctly. Could you please check the issue from another device? Additionally, we recommend asking your hosting provider to create a staging website for testing purposes using a default theme such as Storefront.

Based on our review, this issue does not appear to be related to our theme, as the content on your pages includes a mix of default Elementor widgets and our theme’s elements. If you are using a CDN (for example, Hostinger CDN) or any other type of caching on your website, we suggest temporarily disabling it.

Furthermore, if you are using multiple page builders, such as both Elementor and WPBakery, this may cause conflicts and slow down your website, as these plugins perform similar functions. We recommend keeping only one page builder active.

Best regards,
8Theme Team

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