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Shop page ajax filter; slow & blinking.

This topic has 14 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Nicolo

Nicolo

Participant

August 4, 2025 at 21:55

Hi,

In my previous ticket, I was told the slow AJAX filtering is caused by my server.

I’m hosted on a premium Kinsta plan with Redis object cache:
– 12 CPUs
– 8 GB RAM
– 1 GB memory
So hosting performance isn’t the issue.

There are two main problems:
– Blinking effect during filtering
– Slow AJAX response
See video:
https://www.loom.com/share/193fb2b2136f46d393a9748387495ac6

What exactly causes the AJAX requests to be slow and trigger the blinking?

Could optimizing the files handling these requests to fully integrate with object cache be the solution?

To troubleshoot quickly and effectively i added both SFTP and wp access
Appreciate your concern to this matter, as this is a very important feature for us

Regards

Please, contact administrator
for this information.

#451840 Copied

13 Answers

Andrew Mitchell

Support staff

August 5, 2025 at 09:23

Hello, Nicolo,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

#451875 Copied

Nicolo

Participant

August 5, 2025 at 12:17

Sure i will run the test

And come back to you

#451891 Copied

Nicolo

Participant

August 5, 2025 at 12:47

Could it be

Elementor PRO element:
https://www.8theme.com/documentation/xstore/plugins/elementor-pro-compatibility/

Check out the video:
https://www.loom.com/share/d8c75afeaf084d83ac7d4908a336ee25

The shop page is built with Xstore builder elementor
Xstore builders -> products archive

How can we fix this issue within the xstore builder -> products archive

Regards

#451893 Copied

Nicolo

Participant

August 5, 2025 at 19:18

Status?

#451947 Copied

Andrew Mitchell

Support staff

August 6, 2025 at 10:17

Hello, Nicolo,

We have made some changes to the file xstore/js/ajax-filters.min.js.
However, unfortunately, these changes are not being reflected on the frontend.
Could you please clear the cache at your earliest convenience?

Best regards,
The 8Theme Team

#451990 Copied

Nicolo

Participant

August 6, 2025 at 10:23

You have my full permission to clear all caches both from kinsta plugins and wp rocket for troubleshooting:

https://www.loom.com/share/ac6f415397bf4d99ba551717086fbaf8?sid=ccea17f8-9d37-4ad0-8de7-5f442513e874

#451991 Copied

Nicolo

Participant

August 6, 2025 at 10:53

After clearing the cache i see no changes even though you changed the file

#451996 Copied

Nicolo

Participant

August 7, 2025 at 10:34

Update

New hosting provider

Which means new SFTP/SHH

I added the new credentials for you in the private area

Wp-admin access is still the same

Any updates on this now?

Please contact administrator
for this information.

#452054 Copied

Andrew Mitchell

Support staff

August 7, 2025 at 13:47

Hello, Nicolo,

As far as we can see, after moving to the new hosting, the flickering issue has disappeared, and now the products are smoothly sliding in from the bottom.

Best regards,
The 8Theme Team

#452072 Copied

Nicolo

Participant

August 8, 2025 at 11:53

Hmm, from what i see the flickering is still there?

Check out the video:
https://www.loom.com/share/0b8d1f07979d4a3fa8964394d7b9204b?sid=e2ee8f9a-6339-4129-9579-4681b134be30

I was thinking maybe a workaround could be to change the ajax design, to a circle loader for example. Would this fix this issue?
– Is it possible to toggle between different ajax loader alternatives in the xstore theme editor? Let me know

Hoping we can fix this sson!

#452179 Copied

Andrew Mitchell

Support staff

August 11, 2025 at 09:30

Hello, Nicolo,

We are currently unable to see the product blink effects (please refer to the attached video for more details).

Additionally, you can adjust the animation settings in Elementor. To do this, open the desired page in the Elementor editor, select the “Archive Product” element, and set your preferred Animation Type.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#452298 Copied

Nicolo

Participant

August 11, 2025 at 12:44

Much appreciated!

Thanks for showing me how to change the animation type

We can close this ticket now.

I also encourage all your clients to add this:
https://docs.wp-rocket.me/article/971-caching-query-strings

Add the query strings of the shop page filters and it will speed up the ajax result significatly. Feel free to add it to your documentation or take note of it, if it helps.

Have a great week

#452328 Copied

Nicolo

Participant

August 11, 2025 at 12:44

Thanks for the support! My topic “Shop page ajax filter; slow & blinking.” has been successfully resolved.

#452329 Copied
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