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Shop not working - by ancabontea - on WordPress WooCommerce support

This topic has 13 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

ancabontea

Participant

February 26, 2015 at 17:16

Hello,

We discovered recently that our shop layout is not looking as it should.

1. the layout of the shop is not displaying properly: it suppose to show the products on 3 column grid;
2. on the checkout page, the page is freezing, the customers are unable to process the payment, see attached the photos.

http://novikovrestaurant.co.uk/orders/wp-content/uploads/2015/02/shop-layout.png
http://novikovrestaurant.co.uk/orders/wp-content/uploads/2015/02/checkout.png

#45799 Copied Theme version: Legenda

12 Answers

Eva Kemp

Support staff

February 26, 2015 at 18:06

Hello,

Did you change wp-admin panel credentials that you provided previously? We can’t log in.
Please provide us with correct login details.

Thank you.
Regards,
Eva Kemp.

#45822 Copied

ancabontea

Participant

February 26, 2015 at 18:38

Hi Eva,

Please see below.

Please, contact administrator
for this information.

#45841 Copied

Eva Kemp

Support staff

February 26, 2015 at 22:26

Hello,

You’re using old versions of required plugins.
Please update them.
You can download the plugins here:
https://www.8theme.com/download-plugins/

Regards,
Eva Kemp.

#45908 Copied

toolbox

Participant

February 27, 2015 at 04:48

I think the latest version of YITH wishlist is 2.0.3. They just updated it this past week.

#46035 Copied

ancabontea

Participant

February 27, 2015 at 08:27

Good morning,

Thank you for the advice, it sort out the problem with the layout, which was a mess.
In regards to the shop, the checkout button is missing see attached the photos:

The Wishlist I never used and so far the shop worked.

Thank you in advance for your help.

#46061 Copied

Robert Hall

Support staff

February 27, 2015 at 08:35

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#46068 Copied

ancabontea

Participant

February 27, 2015 at 10:58

Hi Richard,

Please see below:

Please, contact administrator
for this information.

#46115 Copied

Robert Hall

Support staff

February 27, 2015 at 11:11

Hello,

You use old version of WooCommerce plugin. Please update to the latest.

Regards,
Robert Hall.

#46120 Copied

ancabontea

Participant

February 27, 2015 at 12:14

Hi, I tried to update the plugin Woocommerce and did not work.
The only option I have is to delete it and upload the new version. I am afraid if I would do this, I might lose the shop setup.
Could you please advise which is the best option?
Thank you.

#46148 Copied
Eva Kemp

Support staff

February 27, 2015 at 13:54
Hello,

I’ve updated WordPress and Woocommerce to the latest versions.
Please add this code in custom.css file:
```
#payment {
    background-color: #151515 !important;
}
```
After that check your site.

How to create custom.css you can watch in this tutorial.

Thank you.
Regards,
Eva Kemp.
#46176 Copied
ancabontea

Participant

February 27, 2015 at 14:05

Fantastic! Now all is working back again.
Thank you very much for your help.

#46179 Copied

Eva Kemp

Support staff

February 27, 2015 at 14:27

Hello,

You’re welcome.

Regards,
Eva Kemp.

#46185 Copied
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