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  luxecreative

  Participant

  May 10, 2016 at 19:22

  The shop page has disappeared…it was showing online two days ago. Not sure what the issue is since I hadn’t changed anything

  #125012 Copied
  7 Answers
  

  Jack Richardson

  Support staff

  May 10, 2016 at 19:54

  Hello,

  May we reupload theme files?

  Best regards,
  Jack Richardson.

  #125017 Copied
  

  luxecreative

  Participant

  May 10, 2016 at 20:57

  Hi yes I have a child theme for this site. Am I supposed to re-upload files into the theme’s parent folder via FTP? Can you provide instructions or would you like to re-upload?

  Thanks,
  -Rachel

  #125034 Copied
  

  Eva Kemp

  Participant

  May 11, 2016 at 11:49

  Hello,

  Your previous FTP credentials are incorrect.
  Please provide the new ones.

  Thank you.
  Regards,
  Eva Kemp.

  #125121 Copied
  

  luxecreative

  Participant

  May 11, 2016 at 14:54

  Here is my FTP login:

  Please, contact administrator
  for this information.

  #125168 Copied
  

  Eva Kemp

  Participant

  May 11, 2016 at 17:03

  Hello,

  I’ve reuploaded theme files and Shop page is working now.
  Please check.

  Regards,
  Eva Kemp.

  #125253 Copied
  

  luxecreative

  Participant

  May 11, 2016 at 18:00

  Thank you Eva, very much appreciated.

  -Rachel

  #125280 Copied
  

  Eva Kemp

  Participant

  May 11, 2016 at 18:06

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #125284 Copied
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