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Shop layout - by Teal - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Teal

Teal

Participant

May 28, 2021 at 09:24

Hi there,

We had an issue yesterday and had to re-install the child theme as we had an error and couldn’t see the site frontend or backend.

We then had to re-configure the header etc. but can’t get the shop pages to look how they did before. We have the home page as full width, but want the product category and single product pages and other pages to be contained, which is how we had it before.

I can’t remember how we did it, so hopefully you can tell me how to do i.

Thanks

#289168 Copied Theme version: 7.2.9

11 Answers

Rose Tyler

Support staff

May 28, 2021 at 15:37

Hello,

Could you provide URL and temporary wp-admin access?

Regards

#289225 Copied

Teal

Participant

June 1, 2021 at 09:53

Hi There,

I have some screen shots to explain the issue in more detail. Not sure how I add them to the ticket, so will reply to the ticket email and attach them.

Thanks

Guy

Please contact administrator
for this information.

#289526 Copied

Teal

Participant

June 1, 2021 at 10:14

Tried to send screenshots attached to email but it was returned.

Is there a good way to send them to you?

Thanks

Guy

#289528 Copied

Olga Barlow

Participant

June 2, 2021 at 10:22

Hello,

1) We can’t log in to your Dashboard https://gyazo.com/54cd69f8249c01ff86a0c3030df705eb
2) Use Gyazo free tool to make screenshots and share links to your screenshots in the topic private content area.

Regards

#289636 Copied

Teal

Participant

June 3, 2021 at 10:13

HI, sorry, don’t know why that didn’t work. I have put another login in the private area.

Screen shots for the issue here:

https://gyazo.com/4b69bec69ecb2c42a4d30a927cc81c73
https://gyazo.com/0ade43bb3a76dc71027a903996134440
https://gyazo.com/13c8284cff725423ce739dc93669aad3

The products shown that looks OK is a cache issue, as I have seen the same product in a different browser and it looks the same as the others (wide).

Thanks for your help

Guy

Please contact administrator
for this information.

#289763 Copied

Olga Barlow

Participant

June 3, 2021 at 15:44

Hello,

Go to Theme Options > General > set the site width to 1170px instead of 2309px
Clear the cache and check.

Regards

#289811 Copied

Teal

Participant

June 4, 2021 at 16:34

Hi There, that is working much better thanks.

I have also found that when I reduce the screen size, the menu goes over the logo and I can’t find a way to change the size of the logo, when I change it in header builder, it does not change the size. Is there another setting?

Thanks

Guy

#289939 Copied

Rose Tyler

Support staff

June 5, 2021 at 07:30

Hello,

Please set the administrator role for the user, so we can check your Theme Options.

Regards

#289970 Copied

Teal

Participant

June 7, 2021 at 10:26

Hi There,

Sorry, thought I had set it to admin. It is done now.

Thanks

Guy

#290122 Copied

Olga Barlow

Participant

June 7, 2021 at 15:11

Hello,

Issue with the logo was caused by your custom CSS https://gyazo.com/e8f9d585ba1670ecc73223c3bfe57438
I removed that code and there is no overlap effect anymore.

Regards

#290162 Copied

Teal

Participant

June 8, 2021 at 09:47

That’s great, thanks for your help. The code must have been there a long time, probably before we started using the custom header tool.

Thanks again

Guy

#290240 Copied
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