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Shop keeps dissappearing every day, help needed

This topic has 25 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Marketingmachine

Participant

October 9, 2025 at 09:14

Hi, my shop page (Products keep dissapearing)

Please help me out because people cant order anything

#456817 Copied

24 Answers

Andrew Mitchell

Support staff

October 9, 2025 at 13:42

Hello, Marketingmachine,

Please provide the current link to the specific page where the products disappear, as well as the administrative and FTP access details for that website.

Best regards,
8Theme Team

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Marketingmachine

Participant

October 9, 2025 at 13:48

Please see private area

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

October 10, 2025 at 08:37

Hello, Marketingmachine,

Unfortunately, the access credentials you provided do not work for either the admin panel or FTP. Please verify them and provide the correct access details.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#456914 Copied

Marketingmachine

Participant

October 10, 2025 at 09:01

Hi, please try again i have checked it

#456918 Copied

Marketingmachine

Participant

October 10, 2025 at 09:03

FTP:

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

October 10, 2025 at 10:10

Thank you for providing access. We have made some changes; please check if the issue has been resolved

Best regards,
The 8Theme Team

#456933 Copied

Marketingmachine

Participant

October 10, 2025 at 10:25

Hi, time will tell, I can’t answer this right now.
Can you please tell me what u have changed?

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Andrew Mitchell

Support staff

October 10, 2025 at 10:35

We have cleared the following WooCommerce caches for you:

WooCommerce → Status → Tools
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Best regards,
The 8Theme Team

#456938 Copied

Marketingmachine

Participant

October 11, 2025 at 12:03

Hi, its gone again pls help fix permanent😁

#457016 Copied

Marketingmachine

Participant

October 13, 2025 at 08:26

Any news? Greetings

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Andrew Mitchell

Support staff

October 13, 2025 at 09:58

Hello, Marketingmachine,

Hi, have you tried opening the page in different browsers? We currently do not see any issues with products disappearing. If possible, please send us a video demonstrating the problem.

Best regards,
8Theme Team

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Marketingmachine

Participant

October 13, 2025 at 10:32

Hi, you can’t see the issue because I fixed it by resetting the shop page. But tomorrow it will be gone again.

I have tried different phones/computers, the problem is on all devices

I have send 2 pdf’s 1 how its supossed to look, the other when the problem shows itself

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support staff only.

#457077 Copied

Marketingmachine

Participant

October 13, 2025 at 12:21

Do you have any updates maybe?

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Andrew Mitchell

Support staff

October 13, 2025 at 15:31

We have noticed that either on your side or ours, a cached version of the store page is being displayed. In the version we currently see, there is no option to select how many products to display. Please clear or temporarily disable the server cache and CDN (if applicable).

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#457104 Copied

Marketingmachine

Participant

October 13, 2025 at 15:58

Hi, i changed the site today. This is how It’s supposed to look like: See attachment

Files is visible for topic creator and
support staff only.

#457108 Copied

Andrew Mitchell

Support staff

October 14, 2025 at 10:00

Hello, Marketingmachine,

Yes, this is the same as what we see. Please check if the issue still persists now.

Best regards,
8Theme Team

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Marketingmachine

Participant

October 21, 2025 at 13:10

issue still occurs
Im going to fix it now but its always temporarily please help fix permanent

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Andrew Mitchell

Support staff

October 22, 2025 at 08:45

Hello, Marketingmachine,

Could you please let us know which temporary fix you are using, as well as what steps you are taking to temporarily resolve the issue?

Best regards,
8Theme Team

#457667 Copied

Marketingmachine

Participant

October 22, 2025 at 09:42

login wp admin, go to woocommerce settings -> products -> then i reasign the shop page then the products are back

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Andrew Mitchell

Support staff

October 22, 2025 at 12:47

Hello,

Here are some practical steps we would recommend:

1/ Resave Permalinks:
Go to Settings → Permalinks in your WordPress dashboard and click “Save Changes” without making any modifications. This will flush and regenerate the rewrite rules, which often resolves 404 errors or disappearing pages.

2/ Check Theme and Plugin Updates:
Make sure your theme and all plugins are updated to their latest versions.
Also, try deactivating all plugins except WooCommerce, and then check if the Shop page works. Reactivate plugins one by one to identify if one of them is causing a conflict.

3/ Review Server Error Logs:
Access your hosting control panel or FTP and check your server’s error_log file. This can provide more insight into what might be breaking the Shop page. Look for repeated errors or anything related to WooCommerce, your theme, or core WordPress files.

4/ Clear Cache (Browser and Site):
Clear your browser cache and also the cache from any caching plugins (e.g., WP Super Cache, W3 Total Cache). If you use a CDN (like Cloudflare), purge the cache there too.

5/ Check Hosting Environment:
Sometimes server configurations (PHP version, memory limits, etc.) can affect WordPress functionality. Make sure your hosting environment meets WooCommerce requirements (PHP 7.4 or higher, MySQL 5.6+, etc.).

If none of these steps help, reach out to your hosting provider or Woocommerce support team https://wordpress.org/support/plugin/woocommerce/ with as much detail as possible, including error messages, steps to reproduce the issue, and recent changes made to the site.

Best Regards,
8Theme’s Team

#457695 Copied

Marketingmachine

Participant

October 27, 2025 at 15:20

could it be this? Your theme (Xstore child) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce.

i have this notification

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Andrew Mitchell

Support staff

October 28, 2025 at 09:46

Hello, Marketingmachine,

Hi, yes, that may be the reason. We kindly ask you to update the files so that they correspond to the latest version of WooCommerce

Best regards,
8Theme Team

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Marketingmachine

Participant

October 28, 2025 at 15:16

I did now, lets see if it works but that patch came out just a day or 2 ago, so it was the theme thats faulty then im guessing. but well see if its fixed thanks

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Andrew Mitchell

Support staff

October 29, 2025 at 07:26

Hello,

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

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