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Shop - by Franktwist - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

Franktwist

Participant

September 11, 2021 at 14:58

in the shop, only the first products are loaded, then the message “Loading …” comes out and the other products do not come out, why?

#301966 Copied Theme version: 8

5 Answers

Rose Tyler

Support staff

September 11, 2021 at 15:22

Hello,

Deactivate WooCommerce Infinite Scroll and Ajax Pagination plugin or set correct settings – https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings

Regards

#301967 Copied

Franktwist

Participant

September 11, 2021 at 15:26

does everything seem correct as per the link?

#301968 Copied

Rose Tyler

Support staff

September 12, 2021 at 07:27

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this is not the fault of plugins, provide temporary wp-admin and FTP access, we will check it more deeply.

Regards

#301996 Copied

Franktwist

Participant

September 12, 2021 at 09:05

for caching and optimization, I use Siteground Optimizer, instead you which cache plug do you recommend to have complete compatibility with your theme?

#302006 Copied

Rose Tyler

Support staff

September 12, 2021 at 15:50

Try to play with settings of the plugin, clear cache, maybe you will be able to find combination of settings that doesn’t cause any problem.
https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website – you can try W3 Total Cache

Regards

#302036 Copied
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