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Topic: Shipping Destination Default to shipping address NOT WORKING

smk

Participant

May 28, 2015 1:57 pm

Hi

I have the shipping destination selected to be default to shipping address but when I go to the checkout page its allowing me to process an order with just the billing details and not the shipping details, is this a theme issue?

How do I fix it?

Thanks

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Robert Hall

Support staff

May 28, 2015 2:14 pm

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

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smk

Participant

May 28, 2015 3:07 pm

Hi

Thanks the details are below. Might have to do with the theme needing updating maybe?

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smk

Participant

May 28, 2015 3:10 pm

When you add a hamper to the cart and then click checkout you will probably need the testing eway details so you can process and order and see how it will process without needing to select shipping address, even though thats what i have as default in the back send.

Below are the eway details.

Thanks again!

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Eva Kemp

Support staff

May 29, 2015 8:33 am

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Thank you.
Regards,
Eva Kemp.

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