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Shipping Calculator Not Showing Up - by topimr

This topic has 5 replies, 2 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

  • Avatar: topimr
    topimr
    Participant
    February 24, 2016 at 19:35

    Good afternoon, how are you? I am having a problem with shipping at checkout with the Royal Theme. When we get tot he cart it says to use the shipping calculator to calculate shipping. However, the shipping calculator is not showing up to use. What happened?

    Thank you,

    Please, contact administrator
    for this information.
    #114680 Copied
    4 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 24, 2016 at 19:53

    Hello,

    Have you made any changes in the parent theme files?
    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    #114684 Copied
    Avatar: topimr
    topimr
    Participant
    February 24, 2016 at 21:38

    We did make a custom header but did not mess with any WooCommerce files. We had really bad issues getting the theme and the theme plugins to update but they should be all good now.

    Below are the ftp credentials.

    Please, contact administrator
    for this information.
    #114706 Copied
    Avatar: topimr
    topimr
    Participant
    February 24, 2016 at 21:39

    Actually I don’t think we did a custom header for this website. So disregard that statement.

    #114707 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    February 25, 2016 at 09:33

    Hello,

    I’ve reuploaded theme files and renamed old woocommerce folder to “woocommerce_old” in the directory wp-content/themes/royal. Now clear browser cache and check Cart page.

    Regards,
    Eva Kemp.

    #114762 Copied
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