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Share Buttons Not Working on Single Product Page – Aska Solution

This topic has 3 replies, 3 voices, and was last updated 2 weeks ago ago by Tony Rodriguez

khurram virk

Participant

April 26, 2025 at 12:32

Dear Sir,

Good day to you!

The product share buttons on the single product page are not working properly—only the Facebook share button is functional. Other share buttons are unresponsive.

Here is the video link for your understanding:
https://drive.google.com/file/d/1kh-4Of5r795pLamt2zJW841XJe1796o1/view?usp=sharing

Could you please assist in resolving this issue?

Thank you.

#442037 Copied Theme version: 9.4.1

2 Answers

Jack Richardson

Support staff

April 26, 2025 at 16:26

Dear @khurram virk,

We hope this message finds you well.

The widget in question has been built using Elementor, and upon investigation, we found that similar issues have been reported on their GitHub repository. You can review the relevant discussion here: https://github.com/elementor/elementor/issues/9920#issuecomment-1441151087.

Based on the responses in that thread, one potential cause could be the unique HTML structure of the product’s short description. Upon inspecting the short description of your product, we noticed that there is a ‘ul’, ‘li’, ‘span’ tags present in the content. You can view the details here: https://prnt.sc/04q4WHjuqQuc.

We recommend creating a simple product with a basic description that does not follow the current structure used in your other products. Afterward, please test the share buttons on this product. If the issue is resolved, it would indicate that the HTML structure in your product descriptions is causing the problem, and you may need to adjust the descriptions accordingly to avoid such HTML tags.

If the issue persists, kindly provide us with the correct wp-admin access so we can further investigate, as the current access details appear to be incorrect.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

#442073 Copied

Tony Rodriguez

Support staff

May 6, 2025 at 15:28

Dear khurram virk,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#443069 Copied
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