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Several issues: woocommerce email notifications, wishlist page not found, ajax

This topic has 22 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

merydor

Participant

January 21, 2016 at 12:50

Hi there,

Your theme looks absolutely awesome but there are a couple of problems I am facing with it, so I would like to ask you for help in solving them.

1. The first problem is very important for me to solve: I do not receive any email notifications when an order is placed through the Bulgarian language version of the website. At the same time if the order is placed through the English language version I receive the email notifications. Do you have any idea why this is happening?

2. When I use the woocommerce filthers (sidebar widget) on the shop page and I then click on the pagination numbers other than the first page I get the following error message: “Error loading ajax content” and after a while the page goes blank showing indiefinate-loop error message. This is also a very unpleasant issue, so do you have any idea why this is happening?

3. When I click on the wishlist icon (heart) in the top-bar I get a “404 Page not found” error message. I’ve done some research and people say that this can get fixed if you resave your permalinks and clear cache. I did these steps but this didn’t solve the problem. So do you have any idea how I can fix this?

4. On the mobile view, there are no arrows on the product and post sliders and I would very much like them to be there, so could you advise me how to show these arrows on the mobile view?

5. Also, is there any way I can show the product weight on the shop page above the items’ price? I tried using the Woocommerce show attributes plugin and it works well but when I use it it hides the MORE INFO tab on the single product page but I want it to be visible. Do you have any advice about this?

6. And my last and maybe more tricky call for help. I am using header type 4 which is the compact one. I would like to keep this kind of design for the header but I would like the cart icon to be visible on the main nav instead of the top bar, showing number of items and total sum and with the cart pop-up container like it is in header type 1 & 2. Is this possible to happen and how?

7. Can I also ask if you could run a speed test on my page like you did in this topic:

https://www.8theme.com/topic/page-speed-too-slow/

and tell me what makes my website run slow because I am not very much expert at these things?

Thank you in advance for your assistance, it will be much appreciated.

Please, contact administrator
for this information.

#109179 Copied Theme version: 2.10.0 WooCommerce version: 2.5.0

21 Answers
Eva Kemp

Participant

January 21, 2016 at 17:29
Hello,

1. Please check if the problem persists with default Woocommerce theme Storefront, install it in Appearance > Themes and activate.

2./3. Please provide us with FTP credentials in Private Content.

4. Add this code in custom.css file:

@media (max-width: 480px) {.slider-container .owl-next, .slider-container .owl-pre { display: block; }}

5. There is no such feature, but you can try to add code manually as described here:
http://stackoverflow.com/questions/25826092/display-product-variations-on-category-page

6. Sorry, but it requires additional customization in the files which is beyond our basic support scope. You can use other header type.

7. Please check the test results http://www.webpagetest.org/result/160121_NB_YZF/1/details/ .
You need optimize your images.
Refer to these articles:
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Regards,
Eva Kemp.
#109278 Copied
merydor

Participant

January 21, 2016 at 17:51

Hi Eva,

Thank you very much for the promp response. You can find my FTP credentials in private content.

Please, contact administrator
for this information.

#109295 Copied Theme version: 2.10.0 WooCommerce version: 2.5.0

merydor

Participant

January 22, 2016 at 00:39

Also, regarding problem No.1, the system still doesn’t issue notifications when placing an order through the Bulgarian version even when I changed the theme to Woocommerce Storefront

#109347 Copied

Eva Kemp

Participant

January 22, 2016 at 11:36

Hello,

What folder are your site files located in?

Regards,
Eva Kemp.

#109409 Copied

merydor

Participant

January 22, 2016 at 11:39

Hi Eva,

The site files I am currently working on are in folder India.

#109412 Copied

Jack Richardson

Support staff

January 26, 2016 at 16:45

Hello,

Please take our apologies for a long delay.
Problems 2 and 3 are caused by permalinks settings. The same problems persist with default woocommerce theme Storefront. If permalinks are set to default http://prntscr.com/9v3c4j everything is working fine. Please try to switch permalinks and check from your side.

Best regards,
Jack Richardson.

#110109 Copied

merydor

Participant

January 28, 2016 at 01:27

Hi there,

Yes, this solved the two problems, which is absolutely great. Unfortunately, another problem appeared after I changed permalinks as you suggested. Now when I click on the proceed to checkout button I get “err_too_many_redirects” message. This happens only with the Bulgarian version of the website and on the English version it works fine.

Also, after the changes I see another problem which is not very serious but still annoying. When I order an item through the wishlist page the item is added twice to cart.

#110409 Copied

Eva Kemp

Participant

January 29, 2016 at 12:54

Hello,

I’ve checked the Checkout page and it’s loading fine:
http://storage2.static.itmages.com/i/16/0129/h_1454067966_2300893_a09f09f7a2.png

The same issue with Wishlist persists with default Woocommerce theme too. Activate StoreFront theme and check yourself.

You have to contact the plugin authors concerning this problem.

Regards,
Eva Kemp.

#110748 Copied

merydor

Participant

January 29, 2016 at 13:39

Hi Eva,

Yes, the checkout page is loading fine but when you click the button to submit the order (button named “ПОРЪЧКА” in this case) the browser returns “ERR_TOO_MANY_REDIRECTS” message.

#110757 Copied

Eva Kemp

Participant

February 1, 2016 at 17:53

Hello,

The same issue persists with Woocommerce theme Storefront.
The problem is related to Polylang plugin. When it’s disabled order is completed successfully.
You need contact the plugin authors.
Please check the Checkout page with Storefront theme, you’ll see the issue happens not only with our theme, so it’s related to the plugin.

Regards,
Eva Kemp.

#111138 Copied

merydor

Participant

February 18, 2016 at 04:09

Hello Eva,

Thank you very much for the assistance you advice helped me fix most of the problems I had.
Since it turned out that the probleb with Checkout page giving “too_many_redirects” error on the Bulgarian version was caused by Polylang plugin, I decided to use WPML instead.

I think that the Bulgarian version works better now but there is one importnant issue I am facing. When I click the checkout button on the Bulgarian version I get the “404 page not found” error.

Can you please help me resolve this issue, as I cannoot find what is causing it?

Please, contact administrator
for this information.

#113591 Copied Theme version: 2.10.0 WooCommerce version: 2.5.0

Jack Richardson

Support staff

February 18, 2016 at 12:23

Hello,

I’ve updated Checkout page for Bulgarian language. Now it’s working:
http://storage3.static.itmages.com/i/16/0218/h_1455794592_1112238_205974f2d2.png

Clear browser cache and check.

Best regards,
Jack Richardson.

#113667 Copied

merydor

Participant

February 18, 2016 at 13:20

Hello, Jack. Thank you for the promp reply. I am sorry I didn’t explain this correctly. The problem is not actually with the Check out page but with the woocommerce end point called “checkout/order-received”.
This means that when you conclude the order, woocommerce returns the order details through the order-received end point. This works on the English version but not on the Bulgarian. Also I used to get email notifications for the new customer order, but now that I am using wmpl the notifications stopped coming. Check this also if possible, please.

#113675 Copied

Jack Richardson

Support staff

February 18, 2016 at 15:11

Hello,

The reason is you translated endpoint “order-received” in WPML > String Translation:
http://storage9.static.itmages.com/i/16/0218/h_1455804639_9405972_2fd1300532.png
You should use default Woocommerce endpoints, so remove the translation and check Order page then.

Best regards,
Jack Richardson.

#113687 Copied

merydor

Participant

February 18, 2016 at 15:32

Unfortunately, this didn’t solve the problem. In fact this issue was there even before I translated the end-point in WPML string.

#113693 Copied

Jack Richardson

Support staff

February 18, 2016 at 16:45

Hello,

I’ve just discovered that the issue is related to Permalinks settings.
When the settings are set to default Order page works properly.
Please check it yourself. Also check the issue with default Woocommerce theme Storefront.

Best regards,
Jack Richardson.

#113703 Copied

merydor

Participant

February 18, 2016 at 17:13

Hello Jack. Thank you for the help. Changing the permalinks to default actually fixed the problem. However, I am still not getting email notifications when I receive a new order both for through the English and Bulgarian versions. Do you have any idea why this is happening? A couple of days ago the notification system worked properly but now something, which I cannot figure out, broke it.

#113710 Copied

Jack Richardson

Support staff

February 18, 2016 at 18:16

Hello,

You need ask your hosting provider support to check mail logs why emails can’t be sent from your site. There should be some notices about it. Also you may try to check mail notification using some other email address (just to test it).

Best regards,
Jack Richardson.

#113718 Copied

merydor

Participant

February 18, 2016 at 18:23

OK, I will try that.

And one last question. The default permalink settings are not looking good and are not user firendly. So, is there anyway I can change permalinks to a better-looking settings without causing such issues as the ones mentioned above?

#113719 Copied

merydor

Participant

February 19, 2016 at 02:25

I just cannot use default permalinks, as I have too many incoming links from ad campaigns that will get broken.

#113776 Copied

Jack Richardson

Support staff

February 19, 2016 at 10:34

Hello,

You have to contact WPML support regarding Permalinks issue.

Best regards,
Jack Richardson.

#113817 Copied
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