Setup Instagram - by cloudtechltd - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 4, 2021 at 07:01

    Hi

    We connected to Instagram account using Xstore API and in the Instagram static block we selected the user but for some reason its not working , we see the following.

    To use this element select Instagram user, and follow us on Instagram link is pointing to https://www.instagram.com/8theme/

    Thank You

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 07:30

    Hello,

    Try to delete the Instagram user and connect one more time in Authorization APIs, then select the user in settings of Instagram element. If this doesn’t work, provide URL and temporary wp-admin access.

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 4, 2021 at 16:01

    Hi Rose,

    Issue fixed by deleting the API connection and setup again, but for some strange reason it doesn’t load on the home page , Can you please check.

    Note I clear the cache from my browser and from Cloudflare

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 16:31

    Hi,

    Provide temporary wp-admin and FTP access, so we can check it more deeply.

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    September 4, 2021 at 17:06

    Hi Rose

    Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2021 at 07:27

    Hello,

    I’ve edited Home page and selected user – https://prnt.sc/1r9z3mw Please check now https://gyazo.com/8f9d75ca75bf2d2c0d502aa6db91a4e8

    Regards

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