Server Level Php version is 7.4 but WP is showing 5.6

This topic has 6 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

  • Avatar: Trupti
    Trupti
    Participant
    January 4, 2022 at 15:58

    Our website is hosted on an AWS server. It is upgraded to PHP version of 7.4 but our WP shows 5.6 version, due to which we are not able to install the new theme.

    XStore theme was installed by your team through the backend – by your team.

    Please guide how do we solve the issue.

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 4, 2022 at 16:01

    Hello,

    What version of PHP do you see if you visit WooCommerece > Status? If you see 5.6 version there then you did not change the PHP version for your WP installation and you need to contact your hosting provider to get help with this.

    Regards

    Avatar: Trupti
    Trupti
    Participant
    January 4, 2022 at 16:25

    On Woocommerce it is showing 7.4 version.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 4, 2022 at 16:46

    Hello,

    Provide us with WP Dashboard access to your site, please.

    Regards

    Avatar: Trupti
    Trupti
    Participant
    January 5, 2022 at 07:14

    Shared.. pls check

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 11:28

    Hello,

    Our theme also displays PHP 7.4 https://prnt.sc/2641381 So, don’t understand your issue. Could you, please, provide a screenshot of the error?

    Regards

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