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Server issue – memory limit and max execution time

This topic has 13 replies, 3 voices, and was last updated 4 years, 10 months ago ago by Le_Twins

Le_Twins

Participant

February 6, 2021 at 12:53

Hi,
we have an issue with the server memory limit and max execution time, can you help us fix it?
Here you can find a screenshot of the issue:

https://drive.google.com/drive/folders/1Oj7VL4HwXlGqNfTu_lpZyt92L9XviuEb?usp=sharing

Please, contact administrator
for this information.

#272742 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

12 Answers

Rose Tyler

Support staff

February 6, 2021 at 13:19

Hello,

Such things should be changed from the server side. Contact your hosting provider and ask for help – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#272749 Copied

Le_Twins

Participant

February 7, 2021 at 15:45

Hello,
what kind of things?

What kind of help I have to ask..because I have already contacted them but they say that is all ok…

#272902 Copied

Rose Tyler

Support staff

February 7, 2021 at 15:56

Contact your hosting provider and request the limits be increased to the following minimums – https://prnt.sc/yniy9s
Once the Memory limit and Max execution time will be increased from the server side, click on Check again here – https://prnt.sc/ynj3t3

Regards

#272905 Copied

Le_Twins

Participant

February 7, 2021 at 16:16

I have checked,
the values are correct on the server..

http://prnt.sc/ynl9qf

#272910 Copied

Rose Tyler

Support staff

February 7, 2021 at 17:00

Go to WooCommerce > Status > and check these values.

Regards

#272921 Copied

Le_Twins

Participant

February 10, 2021 at 11:54

http://prnt.sc/yyif36

Related to Host or WordPress?

#273420 Copied

Olga Barlow

Participant

February 10, 2021 at 19:23

Hello,

Check the parameters using phpinfo https://www.hostinger.com/tutorials/how-to-create-phpinfo-file
Maybe master value is ok but the local value is limited. Because if WooCommerce plugin also detects the low limit then something is with the server settings.

Regards

Regards

#273489 Copied

Le_Twins

Participant

February 12, 2021 at 14:46

Already checked, here is the screen
http://prnt.sc/ynl9qf

#273866 Copied

Olga Barlow

Participant

February 12, 2021 at 18:25

Hello,

No, follow the instructions mentioned here https://www.hostinger.com/tutorials/how-to-create-phpinfo-file and provide us with screenshot of the phpifo. Or provide us with WP Dashboard and FTP access to your site.

Regards

#273904 Copied

Le_Twins

Participant

February 16, 2021 at 13:08

Yes,
i give you WP Dashboard and FTP

Thanks

Please contact administrator
for this information.

#274544 Copied

Olga Barlow

Participant

February 17, 2021 at 15:17

Hello,

XMAG API plugin caused that issue. Once we disable plugin correct limits are there. Probably plugin authors reset the limits. Contact plugin support to sort out why they do this.
Our theme is not the reason of the issue.

Regards

#274811 Copied

Le_Twins

Participant

February 18, 2021 at 13:16

Thank you Olga!

#275005 Copied
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Server issue – memory limit and max execution time

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