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Server error 500 during confirm customize the theme

This topic has 2 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

kangjwme

Participant

July 27, 2023 at 09:21

Error log in Private content

Please, contact administrator
for this information.

#363088 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

1 Answer

Rose Tyler

Support staff

July 27, 2023 at 09:55

Hello, KangJW,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, we need to check the situation on your site more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#363092 Copied
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