I have a big problem with a product.
Here you cannot select a variation on the English page and add it to the shopping cart. On the German side, it works perfectly. Unfortunately, I can’t find any error here.
Ask for help as it cannot be ordered on the English page.
GreetingsSite URL: hidden Theme version: .8.3.1
Thank you for using our theme. You are using 8.3.1 version of the theme, it is not the latest one. We would recommend updating first – https://xstore.helpscoutdocs.com/article/63-theme-update (for the theme) https://xstore.helpscoutdocs.com/article/37-plugins-update (update XStore Core plugin also).
Do not forget to create a backup before any update, as described in docs. After the update, clear cache and check if variation can be selected.
Let us know the result
I have updated everything, but unfortunately without success because it does not work yet.
Ask for info, please.
Thanks for the reply.
How does it work when the default WC theme – Storefront is activated on your site?
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
now there is unfortunately a bigger problem, since the update of the themes now on the English side unfortunately no longer the selection bar goes on the English side.
please ask for help because my customer is currently in a peak season for orders, and I unfortunately cannot find this error.
“on the English side unfortunately no longer the selection bar goes on the English side” – Here is what I can see – https://prnt.sc/3J09wl34EcRe isn’t it correct? What bar do you mean? Could you provide screenshots for a better understanding?
About variations, you need to check how the add to cart works with the Storefront theme, because we do not see any reason for the problem from our theme side. It can be a conflict with a 3rd party plugin or something else. If problem persists with Storefront theme too, you need to check what plugin causes the issue by disabling plugins one by one, or contacting support of WPML and WooCommerce.
You must be logged in to reply to this topic.Log in/Sign up
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.