Return to previous page

Selection for a product does not work…

This topic has 12 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Hannes

Participant

September 14, 2022 at 20:47

I have a big problem with a product.
Here you cannot select a variation on the English page and add it to the shopping cart. On the German side, it works perfectly. Unfortunately, I can’t find any error here.
Ask for help as it cannot be ordered on the English page.

Greetings

Please, contact administrator
for this information.

#334095 Copied Theme version: .8.3.1

11 Answers

Rose Tyler

Support staff

September 15, 2022 at 09:11

Hello @Hannes,

Thank you for using our theme. You are using 8.3.1 version of the theme, it is not the latest one. We would recommend updating first – https://xstore.helpscoutdocs.com/article/63-theme-update (for the theme) https://xstore.helpscoutdocs.com/article/37-plugins-update (update XStore Core plugin also).
Do not forget to create a backup before any update, as described in docs. After the update, clear cache and check if variation can be selected.
Let us know the result

Regards

#334138 Copied

Hannes

Participant

September 15, 2022 at 12:11

Hello

I have updated everything, but unfortunately without success because it does not work yet.

Ask for info, please.
Thanks!

Please contact administrator
for this information.

#334168 Copied

Rose Tyler

Support staff

September 15, 2022 at 12:33

Hello,

Thanks for the reply.

How does it work when the default WC theme – Storefront is activated on your site?
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.

Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#334170 Copied

Hannes

Participant

September 15, 2022 at 21:00

Hello

now there is unfortunately a bigger problem, since the update of the themes now on the English side unfortunately no longer the selection bar goes on the English side.

please ask for help because my customer is currently in a peak season for orders, and I unfortunately cannot find this error.

#334230 Copied

Rose Tyler

Support staff

September 16, 2022 at 09:30

Hello,

“on the English side unfortunately no longer the selection bar goes on the English side” – Here is what I can see – https://prnt.sc/3J09wl34EcRe isn’t it correct? What bar do you mean? Could you provide screenshots for a better understanding?

About variations, you need to check how the add to cart works with the Storefront theme, because we do not see any reason for the problem from our theme side. It can be a conflict with a 3rd party plugin or something else. If problem persists with Storefront theme too, you need to check what plugin causes the issue by disabling plugins one by one, or contacting support of WPML and WooCommerce.

Regards

#334267 Copied

Hannes

Participant

October 17, 2022 at 07:10

Hello

it took a while now, but I tried everything with WooCommerce and WPML to solve this error, unfortunately without success!

According to both providers, this problem is in your theme?!?!?!

Please you can check again.

Thanks!

Please contact administrator
for this information.

#336602 Copied

Rose Tyler

Support staff

October 17, 2022 at 08:42

Hello,

Sorry for the delay in answering, it was due to the weekend.
Did you check if the problem persists with the default WooCommerce theme – Storefront activated?
Record a video of how it works with that theme.

Regards

#336614 Copied

Hannes

Participant

October 17, 2022 at 12:56

Hello

Can you please show me briefly what you mean?

How can I activate the default toilet design – Storefront?

Thanks!

#336650 Copied

Rose Tyler

Support staff

October 17, 2022 at 13:34

Hello,

Storefront is a default WooCommerce theme. It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme. Then test.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#336657 Copied

Hannes

Participant

November 4, 2022 at 07:59

Hello

I tried storefornt but unfortunately without success.

It just doesn’t work on the translated page. WPML cannot find an error.

Please help me fix this error.

Greetings

#337859 Copied

Rose Tyler

Support staff

November 4, 2022 at 09:39

Hello,

If the problem is independent of the theme, it means that we as theme support can’t help.
What recommendations were given by WPML support? Make sure you followed them.
When you create a completely new product do you have the same problem?
Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Regards

#337868 Copied
Tagged: persuasive writing, problem solving, product selection, themes, woocommerce, wordpress
Viewing 12 results - 1 through 12 (of 12 total)