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Selected subscription does not show in Cart page

This topic has 6 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

jaswinders

Participant

December 23, 2021 at 14:35

I’m building a subscription-based giftbox website using Xstore, which offers 3 subscription plans. On mobile devices, the subscription plan selected by the customer is not shown on the Cart page. It shows that no subscription plans were selected. Check this screenshot https://snipboard.io/iR4usK.jpg
However, there are no issues on desktop and larger screen devices. Please help in fixing this at the earliest as the launch is planned in a few days.

Please, contact administrator
for this information.

#312969 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

5 Answers

Olga Barlow

Support staff

December 23, 2021 at 14:41

Hello,

Could you, please, make a video of the product that you add and how it looks on the desktop version for better understanding? You can use the Recordit tool to create and share video.

Regards

#312970 Copied

jaswinders

Participant

December 23, 2021 at 15:03

Here is the video, as requested.
https://screenrec.com/share/Gz2RJpVqZd
As you can see the selected subscription plan shows in desktop view but shows as not selected in mobile view.

#312974 Copied

Olga Barlow

Support staff

December 23, 2021 at 16:18

Hello,

Check now, please.

Regards

#312985 Copied

jaswinders

Participant

December 23, 2021 at 18:09

Yes, this looks fine now!

#313000 Copied

Olga Barlow

Support staff

December 24, 2021 at 12:20

Hello,

You are welcome.

Regards

#313038 Copied
Tagged: cart, page, selected, subscription, templates, woocommerce, wordpress
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