See i have done that i dont want any banner

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: Aman
    Aman
    Participant
    September 27, 2022 at 18:02

    https://prnt.sc/PacY14NXqJi_
    https://prnt.sc/f9y7TEtWDfo4

    see i have done that i dont want any banner on top and bottom of my page still a banner is shown please fix it

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 28, 2022 at 06:31

    Hello, @Aman,

    I have tested the same thing on our test site and found no issue it is working fine as you can see in the settings in this image: https://postimg.cc/Ffr4R8H9

    The issue is only at your site so please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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