Second image loads into content area. Happened today only.

This topic has 10 replies, 3 voices, and was last updated 1 days, 22 hours ago ago by rayee

  • Avatar: rayee
    rayee
    Participant
    June 16, 2025 at 09:28

    Hi.

    If you look at the content area, there is an image there. It is the second image. I am not sure why it is loading like this. Please help to check

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    9 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 16, 2025 at 10:06

    Hello,

    Thank you for reaching out to us.

    Could you please provide the link to the product from your screenshot so we can assist you further?

    Warm Regards,
    The 8Theme Team

    Avatar: rayee
    rayee
    Participant
    June 16, 2025 at 13:00

    HEre u go

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    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 16, 2025 at 14:51

    Hello,

    https://prnt.sc/IxB1Yrgy9Eb-

    The error message “Error establishing a database connection” typically indicates an issue with the database configuration or server. We kindly recommend checking the following:

    1. Ensure that your database credentials (database name, username, password, and host) in the wp-config.php file are correct.
    2. Confirm that your database server is running and accessible.
    3. If you recently made changes to your hosting environment or migrated your site, please verify that the database was properly imported and the connection settings updated accordingly.
    4. You may also want to contact your hosting provider to check if there are any server-side issues affecting the database connection.

    Warm Regards,
    The 8Theme Team

    Avatar: rayee
    rayee
    Participant
    June 16, 2025 at 17:34

    Its working. Please reload.

    Avatar: rayee
    rayee
    Participant
    June 17, 2025 at 02:53

    any help ?

    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 17, 2025 at 07:30

    Hello,

    What browser do you use?

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a file-sharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Here is what we see on your product page – https://gyazo.com/1b4860cf764240fdd65a517196dbd1ba

    Warm Regards,
    The 8Theme Team

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    Avatar: rayee
    rayee
    Participant
    June 17, 2025 at 16:52

    Im on safari. What do you see?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2025 at 11:34

    Dear @rayee,

    We hope this message finds you well.

    It appears that your website is utilizing a caching mechanism that may be excluding certain CSS elements. To resolve this issue, you may consider one of the following options:

    1. Add the following custom CSS to your website:

    .swiper-container {
        margin-left: auto;
        margin-right: auto;
        position: relative;
        overflow: hidden;
    }

    2. Alternatively, you can temporarily disable your caching plugin and check if the issue persists.

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: rayee
    rayee
    Participant
    June 20, 2025 at 14:23

    Thanks for the support! My topic “Second image loads into content area. Happened today only.” has been successfully resolved.

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The issue related to '‘Second image loads into content area. Happened today only.’' has been successfully resolved, and the topic is now closed for further responses

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