• 

  naveen kumar

  Participant

  September 19, 2025 at 07:46

  searched product does not open or clicable

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #455355 Copied
  1 Answer
  

  Alex Carter

  Support staff

  September 19, 2025 at 08:02

  Hello,

  Thank you for reaching out to us.

  Could you please let us know which browser and device you are currently using? Additionally, have you tried testing the issue in different browsers? If so, we would appreciate it if you could share the results with us.

  To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
  Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

  Warm Regards,
  The 8Theme Team

  #455357 Copied
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