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Search results are not showing my products 2.0

This topic has 8 replies, 2 voices, and was last updated 2 days, 9 hours ago ago by Andrew Mitchell

lsv

Participant

March 9, 2026 at 16:30

Found out someone has the same problem, turns out I try search something, it even shows related products with images when I type the product name. I installed all of them , and the problem persists.

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7 Answers

Andrew Mitchell

Support staff

March 9, 2026 at 16:56

Hello, lsv,

Please clarify what exactly you have installed and provide us with FTP access to your website.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please contact your hosting provider, who will guide you through the process.

Best regards,
8Theme Team

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lsv

Participant

March 9, 2026 at 17:39

There you go.

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support staff only.

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Andrew Mitchell

Support staff

March 10, 2026 at 08:32

Hello, lsv,

Thank you for providing access. We have noticed that you have renamed the parent theme. Please restore its original name, as this should resolve the search issue.

Best regards,
8Theme Team

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lsv

Participant

March 10, 2026 at 13:54

I did because your theme provided a option to do so while setting a new demo.
Can you be more specific how to do it without crashing our site?

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Andrew Mitchell

Support staff

March 10, 2026 at 16:52

Unfortunately, there is no guaranteed 100% method for this. First of all, you need to create a backup, then deactivate and rename the theme back. If anything goes wrong, simply restore the backup.

Best regards,
8Theme Team

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lsv

Participant

March 10, 2026 at 22:09

I did restore folders and still the same.
xstore
xstore-child
restored style.css from child also. everything works but search results.

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Andrew Mitchell

Support staff

March 11, 2026 at 08:30

Hello, lsv,

Thank you for restoring the original name of the topic. We have also made some updates, and the search function should now be working properly. Please check it on your side.

Best regards,
The 8Theme Team

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