Search function result in critical error

This topic has 3 replies, 2 voices, and was last updated 1 years, 12 months ago ago by Rose Tyler

  • Avatar: Kris
    Kris
    Participant
    June 15, 2022 at 11:56

    Hi,

    We have come across an issue when users try to search products via the search box on the main navigation menu bar, it results in a critical error page. May I know how can this be fixed?

    You may see attached the images for your reference.
    certaplatform - search error 1.jpg

    certaplatform - search error result.jpg

    Thank you in advance!

    Best,
    Kris

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Kris
    Kris
    Participant
    June 15, 2022 at 15:56

    Hi,
    The issue has been resolved by our side. Thank you for your time in reviewing this ticket.

    Best,
    Kris

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2022 at 05:51

    Hello,

    Sorry for the delay in answering. We are glad that you sorted it out.
    Would you mind sharing the solution?

    Regards

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