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Search doesn’t work blah blah blah blah blah

This topic has 13 replies, 3 voices, and was last updated 2 years ago ago by Olga Barlow

finleydesign

Participant

March 11, 2022 at 13:34

The search function doesn’t work, if you go to the site in private and search “308” you can see a bunch of products come up, but if you click view all, none of these products then appear on the search page

Please, contact administrator
for this information.

#319393 Copied Theme version: 8.1.1

12 Answers

Olga Barlow

Support staff

March 11, 2022 at 16:34

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

Regards

#319414 Copied

finleydesign

Participant

March 18, 2022 at 12:04

In private

Please contact administrator
for this information.

#319933 Copied

Marty

Participant

March 18, 2022 at 15:06

I’m having a similar issue with the search.

I hadn’t fully tested it after purchasing (as I assumed it would work with product tags – schoolboy error I know)

So I checked the forum to see if anyone else had a fix and saw that Relevancci might be the solution…with a code snippet…

BUT – it doesn’t seem to be working if I type the tag name…with the ajax auto search…but if I click the spyglass icon it does (the other thing is, it displays the products as a blog archive page)

…would be so much nicer if the search query included any taxonomy (including tags for both blogs and products).

…equally, it would be EVEN BETTER if the results could differentiate from what is a blog post and a product and display the result in the correct format set in the XStore core?

I’m having the same issue with 2 dev sites on 2 different servers using the same version of XStore but different demo/template styles.

#319955 Copied

Olga Barlow

Support staff

March 18, 2022 at 16:01

Hello,

I can’t connect to your FTP https://gyazo.com/40b3a57b5f2a56e12312e434f14f3d87
Could you, please, double-check that?

Regards

#319959 Copied

finleydesign

Participant

March 18, 2022 at 16:07

Apologies, I think it changed right after I posted!! please see new one in private

Please contact administrator
for this information.

#319961 Copied

Olga Barlow

Support staff

March 18, 2022 at 17:22

Hello,

Nope. Your server does not allow connection https://gyazo.com/8d643e6efabba3c9f8b4091b1490e60a

Regards

#319972 Copied

finleydesign

Participant

March 18, 2022 at 17:38

I’ve just logged in using those details, see private

Please contact administrator
for this information.

#319976 Copied

Olga Barlow

Support staff

March 18, 2022 at 18:06

Hello,

Yes, it works with this port. Thanks. I passed the issue to our developers. I’ll inform you once they fix the issue.

Regards

#319983 Copied

finleydesign

Participant

April 6, 2022 at 09:21

Update? it’s been 2 weeks!

#321427 Copied

Olga Barlow

Support staff

April 6, 2022 at 16:04

Hello,

Take our apologies for the delay.
Have you changed the WP Dashboard and FTP access? Because we can’t connect and log in anymore.

Regards

#321451 Copied

finleydesign

Participant

April 6, 2022 at 16:08

Not surprised, it was changed about a week and half ago!

I’ll have to reset it

#321454 Copied

Olga Barlow

Support staff

April 6, 2022 at 16:35

Hello,

What access should we use now to help you?

Regards

#321456 Copied
Tagged: best, function, json, search, selling, themes, woocommerce
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