Search bar show the products that I search but the page brings no results

This topic has 11 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Cr3atorf1lm

  • Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    May 22, 2025 at 21:40

    Hi there,

    1. when i search for a product on search bar on menu , it brings the proper product results but when i press the search button the page brings no results

    2. I need on the search results if the product is variable to bring only the varible product and not all the variations

    Please advice

    Files is visible for topic creator and
    support staff only.
    10 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 26, 2025 at 09:26

    Hello, Cr3atorf1lm,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    May 27, 2025 at 23:40

    Hi there
    you can find the related info in the private content

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 28, 2025 at 08:57

    Hello, Cr3atorf1lm,

    Unfortunately, the FTP credentials provided lead to an empty directory on the server. Additionally, we kindly ask you to provide the search query that is causing the issue.

    Best regards,
    8Theme Team

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    June 4, 2025 at 20:43

    Hi there
    please try again with the new ftp
    and for the searc query try
    shinycat

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 5, 2025 at 14:35

    Hello, Cr3atorf1lm,

    Thank you for providing access. We have made changes to the following file:

    et-core-plugin/app/controllers/search.php

    This file will also be included in the upcoming update.

    Kindly review the changes at your convenience.

    Best regards,
    8Theme Team

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    June 6, 2025 at 07:43

    Hi there
    So it has been fixed or should i wait for the next update?
    Because when I run the quiry in the search ie for shinycat and press the search icon it still brings no results.
    Please advices.
    Kind Regards

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 6, 2025 at 08:55

    Hello, Cr3atorf1lm,

    These changes should have taken effect immediately. Could you please confirm whether any updates were made or if the theme was reinstalled?

    Unfortunately, the admin panel access credentials you previously provided are no longer working. We kindly ask you to share updated login details with us.

    Best regards,
    8Theme Team

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    June 6, 2025 at 10:38

    Hi please try again with these credentilas

    No updates done
    Best regards

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 9, 2025 at 10:36

    Hello, Cr3atorf1lm,

    It appears that your products may have been imported from an external source, and it’s likely that an issue occurred during the import process. We’ve noticed that products without a price are not appearing in the search results. However, simply re-saving such products should resolve the issue.

    Best regards,
    The 8Theme Team

    Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    July 2, 2025 at 07:07

    Thanks for the support! My topic “search bar show the products that I search but the page brings no results” has been successfully resolved.

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The issue related to '‘search bar show the products that I search but the page brings no results’' has been successfully resolved, and the topic is now closed for further responses

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