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Search Bar not working properly if I hit search

This topic has 3 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

wemakemarkting

Participant

November 28, 2023 at 13:46

Hey,

I dont know how to show the products after the search bar is used.

If I try to search for a product the search bar dropdown is showing me the right product but If I hit the search button I get a page that says “no products found”

You can look at the screenshots:
https://ibb.co/yqS2zH2
https://ibb.co/p0fTwLL
https://ibb.co/fkYsdxY

You already have a admin account for the page.

I hope you can help me. Thanks! 🙏

#375045 Copied Theme version: 9.2.4

2 Answers

Rose Tyler

Support staff

November 28, 2023 at 17:12

Hello, Wemakemarkting,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ Contact your hosting provider and ask to fix the memory error – https://prnt.sc/m1YWOY8I1eJq

3/ Downgrade PHP version to 8.0

Kind Regards,
8theme team

#375071 Copied

Rose Tyler

Support staff

November 28, 2023 at 17:17

Hello, Wemakemarkting,

We’ve disabled “Search Product Variations” and “Search By SKU” via Theme Options > Header Builder > Search, and the search works fine on your site now.
But we do not have problems with the mentioned options on our test site, so if you want to use the mentioned options, please follow our recommendations https://prnt.sc/zRfFHv1RygEJ (the problem can be caused by a 3rd-party plugin, memory error, or PHP version).

Kind Regards,
8theme team

#375072 Copied
Tagged: fix woocommerce search, improve woocommerce search, troubleshoot wordpress search, woocommerce search not working, woocommerce templates, wordpress search bar issue, wordpress search bar solution
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Search Bar not working properly if I hit search

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