Search bar not returning results after theme update

This topic has 6 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: laurena86
    laurena86
    Participant
    July 20, 2021 at 11:37

    Hello

    I have updated the theme to the latest version and the xstore core plugin plus wp bakery, and for some reason since doing this, the search bar of our woocommerce shop is not returning previews of products when you search by artist name or product title – see scrrenshot: https://prnt.sc/1dgs0k4

    It does return a product preview when you search by catalogue number see here: https://prnt.sc/1dgsc0x

    However when you actually click to search the catalogue number it returns no results: https://prnt.sc/1dgsi7c

    The search was working perfectly fine before the theme update. Any idea what is wrong?

    Many thanks
    Lauren

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 20:31

    Hello,

    1) Don’t see issue with the images https://prnt.sc/1dm3iww
    2) Provide us with WP Dashboard and FTP access to your site to check the issue with the search by SKU in more detail.

    Regards

    Avatar: laurena86
    laurena86
    Participant
    July 22, 2021 at 17:38

    Hi Olga

    The images thing seems to be working now but the search still returns zero results for any SKU.

    Details of logins etc are in the private area. Many thanks!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 23, 2021 at 12:31

    Hello,

    Can’t connect to your FTP https://prnt.sc/1eqwymh

    Regards

    Avatar: laurena86
    laurena86
    Participant
    August 10, 2021 at 16:50

    Hi Olga

    The logins are definitely correct I just tried it myself and got in fine.

    I have noticed that since the last theme updates, all the filters on the shop pages have disappeared.

    In our Widgets section we have the Shop sidebar set to have four filters by product price, then x 3 product attributes (artist, genre, format) – see screenshot: https://prnt.sc/1mbydpn

    However though they still appear as set up in the backend, there is now nothing showing on the front end: https://prnt.sc/1mbz4rf

    Is there any reason this would be? We rely on these filters for people to search product.

    Many thanks
    Lauren

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2021 at 15:20

    Hello,

    1) Sidebar issue was related to out of date sidebar files in your child theme. Check now, please.
    2) I searched by the mentioned title and don’t see issues with preview https://prnt.sc/1mvcxlf
    3) Searching by product number and it works https://gyazo.com/59b13fcad12428f63838fd6368ead50d

    Provide us with SKU that does not work to test it.

    Regards

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