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Search Bar is not functioning well when searching by SKU

This topic has 12 replies, 3 voices, and was last updated 2 years, 4 months ago ago by ejder077

  • Avatar: ejder077
    ejder077
    Participant
    November 24, 2021 at 14:40

    Hi,

    The search bar works well normally but we found that if we input an SKU that contains letters + numbers, then click on the “Enter” button or the search icon, there will be no result.

    Here are the SKUs that work and don’t work

    SKUs with letters + number > Can’t be searched
    NW0029
    BB0005

    SKUs that are all letters > no problem
    CLEAN
    PIL-CLOUD

    SKUs that are all numbers > no problem
    423244

    Thank you

    Please, contact administrator
    for this information.
    #309739 Copied Theme version: 7.2.1
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2021 at 16:02

    Hello,

    We can’t check your site. Is there a restriction by IP or something else? Please check.
    Make sure that titles of products do not contain the same words as SKUs.

    Regards

    #309746 Copied
    Avatar: ejder077
    ejder077
    Participant
    November 24, 2021 at 16:03

    Sorry, please check the URL again.

    Please contact administrator
    for this information.
    #309747 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2021 at 09:00

    Hello,

    Thanks for the reply.
    1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
    2/ Provide FTP access, we will check the situation more deeply.

    Regards

    #309785 Copied
    Avatar: ejder077
    ejder077
    Participant
    November 26, 2021 at 08:49

    Hello. We tried and we found that it seems that your theme has a conflict with WPML (Although XStore is mentioned as a compatible theme by WPML: https://wpml.org/theme/xstore/)

    Can you fix this issue?

    Thank you

    Please contact administrator
    for this information.
    #309898 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2021 at 13:55

    Hello,

    You installed WPML but did not install the WooCommerce WPML plugin that is required if you plan a multilanguage store.
    Once I installed WooCommerce WPML plugin search for products works ok.

    Regards

    #309935 Copied
    Avatar: ejder077
    ejder077
    Participant
    November 26, 2021 at 13:59

    Thank you so much!
    8theme is the most responsible theme creator I have ever met!

    Please let us know when the problem is solved
    Thank you : )

    #309936 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2021 at 14:03

    Hello,

    You installed WPML but did not install the WooCommerce WPML plugin that is required if you plan a multilanguage store.
    Once I installed WooCommerce WPML plugin search for products works ok.

    Regards

    #309937 Copied
    Avatar: ejder077
    ejder077
    Participant
    November 26, 2021 at 14:07

    So all we need is to install WooCommerce WPML plugin?
    The only worry is we afraid that installing WooCommerce WPML will override our current translation. Will this happen?

    #309938 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2021 at 14:25

    Hello,

    I have already installed that. It won’t overwrite anything. This plugin is required if you plan to translate products. Read more in WPML documentation about that https://wpml.org/documentation/related-projects/woocommerce-multilingual/

    Regards

    #309947 Copied
    Avatar: ejder077
    ejder077
    Participant
    December 1, 2021 at 16:43

    HI,

    Thank you.

    The SKU problem is solved.

    Here is another problem:

    We select Equal Height for the row but the content is still not in equal height.
    There is also a big gap between the images

    Please contact administrator
    for this information.
    #310570 Copied
    Avatar: ejder077
    ejder077
    Participant
    December 1, 2021 at 16:57

    Sorry I would like to withdraw the previous question.

    Here is a new one:

    The images are fine on desktop, but the left image is not contained on the mobile version.

    How can we avoid cutting the image on the mobile version?

    Thank you

    Please contact administrator
    for this information.
    #310575 Copied

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