Search bar and cart not working properly

This topic has 9 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: Manish Gupta
    Manish Gupta
    Participant
    December 11, 2022 at 18:05

    Hello 8themes,

    Search bar not working properly and cart also not working i want to attach the screenshot but there is no option to add there. when we login in wordpress admin then search is working fine but when we see on front end its not showing properly.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2022 at 05:55

    Hello, @Manish Gupta,

    Could you please describe the situation and problem in more detail and with screenshots?

    You can upload the screenshots on https://imgbb.com/ to share screenshots, it creates a link to the image and you will just send us that link.

    Regards 8Themes Team.

    Avatar: Manish Gupta
    Manish Gupta
    Participant
    December 12, 2022 at 06:30
    Avatar: Manish Gupta
    Manish Gupta
    Participant
    December 12, 2022 at 06:31

    when wordpress dashboard login then search is working perfectly fine.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2022 at 07:24

    Hello, @Manish Gupta,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Manish Gupta
    Manish Gupta
    Participant
    December 12, 2022 at 08:08

    i cant disable the third party plugin becuase its a dependency to create a website. can you check it out which plugin generating the problem se i will change it and add another one.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2022 at 09:10

    Hello, @Manish Gupta,

    B2B King Core and B2BKing Pro, generating this issue on your site, I deactivated these plugins, and the issue was resolved: https://postimg.cc/3yn1sSyK

    So please try to reach out to the plugin Author for its fix.

    Regards 8Themes Team.

    Avatar: Manish Gupta
    Manish Gupta
    Participant
    December 12, 2022 at 09:16

    kindly activate all the old setting i will disucss with b2bking team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2022 at 09:42

    Hello, @Manish Gupta,

    I already activated both plugins at the same time on your site before my last reply to your topic, please check again.

    Regards 8Themes Team.

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