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Scrolling Bar Below Hero Section Not Working Properly on Mobile

This topic has 4 replies, 3 voices, and was last updated 1 days, 7 hours ago ago by Jack Richardson

luc

Participant

June 16, 2025 at 13:55

The scrolling text bar located beneath the hero section on the mobile homepage is not functioning as expected. On mobile devices, the horizontal scroll behavior is either unresponsive or jittery, making it difficult for users to read the full content. Also not every word is displayed. On desktop it seems to work properly.

Content is visible for topic creator and
support staff only.

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3 Answers

Alex Carter

Support staff

June 16, 2025 at 14:48

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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luc

Participant

June 16, 2025 at 14:54

Here is a video: https://we.tl/t-of9HIwC9PF

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Jack Richardson

Support staff

June 17, 2025 at 06:19

Dear @luc,

I hope this message finds you well.

We have noticed that the current widget is not fully responsive due to its structural design. To enhance the user experience for customers accessing the site via mobile devices, we kindly request that you consider hiding this widget on responsive layouts. In its place, it would be beneficial to implement a carousel or an alternative widget that is more suitable for mobile viewing.

We believe this adjustment will significantly improve the overall UI/UX for mobile users.

Thank you in advance for your attention to this matter. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

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