Initially we have hidden the chatbar in the options while we have no wish for it at this moment. either hidden or activated the load time of our site is between 14 and 26 seconds which is very slow. Only when we deactivate it the load time comes back to under 4 seconds, which is slow but acceptable. It has something to do wit ajax whoch has long waiting times. Can this be solved using extra settings or editing the wp options / settings file?
Site URL: hidden Theme version: 8.2 WooCommerce version: 2.5.5
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If the problem persists only with this plugin you can ask plugin authors for a solution via comments section http://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments .
Please note according as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme.