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  mad_nico

  Participant

  October 12, 2015 9:12 pm

  Hi,

  I use the Legenda Theme v. 1.9.1. I have trouble accessing the website using Windows Phone or Windows tablet using Internet Explorer. Here, scrolling down the website is not possible. On other mobil devices or browser such as Android, iOS, Google Chrome, everything works fine. This is not related to the theme version. I tried to update to the latest one, but no success.
  Any suggestions or fixes?

  best regards, Nico

  Site URL: hidden

  Theme version: 1.9.1

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  Robert Hall

  Support staff

  October 12, 2015 9:45 pm

  Hello,

  You’re using very old theme. Please update to the latest and check issue.
  Don’t forget to make backup of the site before update.
  Here is video tutorial how to update theme:
  https://www.youtube.com/watch?v=KdWESIIPU1k

  Regards,
  Robert Hall.

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  mad_nico

  Participant

  October 13, 2015 8:50 am

  Hi Robert,

  thanks for your explanation. As I mentioned in my post, I already tried to update to the latest version 2.9, but the issue is still there. So it seems, that this is a general issue.

  kind regards, Nico

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  Robert Hall

  Support staff

  October 13, 2015 9:11 am

  Hello,

  We’ve checked your site in IE browser and scrolling working perfect. http://prntscr.com/8qr43w

  Also try to disable third-party plugins maybe some of them causes this issues on your side.

  Regards,
  Robert Hall.

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  mad_nico

  Participant

  October 13, 2015 10:15 am

  Hi Robert,

  thanks for your quick reply. Yes, you are right, scrollbars are visible within IE. But this is not my problem. I can not scroll down the site using touch input devices in combination with IE such as is on mobile phones or tablets. Sorry, I should had point this out in my explanations before.

  regards, Nico

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  Robert Hall

  Support staff

  October 13, 2015 12:19 pm

  Hello,

  Please try to disable Nice Scroll and Fixed navigation options in Dashboard->Theme Options->General then check issue.

  Regards,
  Robert Hall.

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